Highlight or add icon when state changes from on hold to Work in progress

[Community6]

In the Agent Workspace for HR Case management, whenever a case's state is changed from "On hold" to "Work in progress". Is it possible to highlight/add icon for the state field.

[michaelj_sherid]

@Community6 You can use the Highlight Value configuration to meet this use case. Here is an example:

Regards,

MIke

[Community6]

Hi,

I want the highlight only when state changes from on hold to Work in progress.

Thanks