Hi team,I've developed a custom portal with an internal search feature using an out-of-the-box widget : typeahead search. To enhance this, I created a custom search application inspired by the ESC portal. However, while the search works correctly for...
I have a scenario where an activity should be triggered only for new hire users. Even though I have configured the audience field(audience type: users) for new hires people, the activity still triggers for the contractor people.
Hello All,I want to create a reject button for E-Signature Task in ESC Portal. I don't know is there any options to pull out the reject button. (User can Accept but when they want to reject how can they do it?. Thanks everyone.
Hi,I have an issue with reference modal in agent workspace. Default behaviour is that modal stays there and only contents go up when I scroll down.↓However, once I resize the modal, not only the contens but also the modal goes up when scrolling down....
Hello, In the Employee Relations Case management, there is a related list for ER Cases for Involved Parties. Our ER team is wondering, as am I, if it is possible to build a relationship for All Allegations for involved parties, and show the related l...
Hi All, In our system, various presence states are present across different scopes. While all these states are visible in the HR agent workspace, I intend to limit visibility on HRSD to "available," "away," and "offline" states only. Any insights or ...
Scenario: Using the OOB Tuition Reimbursement HR Service, user submitted a Tuition Reimbursement request via Employee Center. HR Case was opened and assigned to appropriate Assigned To Group. HR Task assigned to Subject Person was created for them to...
Seems ServiceNow will have additional approver license fee if we assign the approver_user role to the approver directly, but do not charge it if we assign the sn_hr_core.manager to the approver, actually sn_hr_core.manager include approver_user role,...
Hi everyone, The issue I am facing is when I try to translate a Knowledge article trough ServiceNow machine translation it doesn't appear on the "Translated versions" related list but it creates an article. When I translate an article with this metho...
Hi Team, We have a reference field, that should return all the names through integration.Ex.There is a list of countries in the data base. I have a reference field called as "Country" in ServiceNow, that should return country values listed in the dat...
Hi all, We have two Instances and I can see "Analytics Center " in only one I tried to compare plugins , UI builder Pages, screens, and versions of Plugins but I don't find a way to Show Analytics Center in the HR agent workspace. Instance 1: Where i...
How to set subject line for the quick messages.
Hi we have a requirement to deactivate HR services in bulk(320) , so we need to create fix script for thisThe conditions were : the table should be in employee relations case and topic category is one of "audit","tracking" and so on..(many topic cate...
Hi. I'm working on creating an employee center where we gather all our current Service Portals. As of now, the first three topic levels in our taxonomy are visible in our mega menu. Is it possible to choose which of the third-level topics that should...
Hi, Is there any way other than creating custom field to get how many cases have been reopened in servicenow. There is no field called reopen count in HR case table. Please suggest.
