HR Agent Workspace Configurations
Please share the docs for HR agent workspace configurations in Vancouver release.
Forum Posts
Resolved! Is recall functionality available in snow
Hi everyone, I have a question whether ServiceNow has the recall option functionality available. similar Recall functionality we have in Outlook.
Hiding attachment for 'opened for' on hr case
Hi Team, I want to hide attachments for 'opened for' user on hr case.I created a query business rules on sys_attachment on table:Created BR on global scope on sys_attachment tableif(gs.getSession().isInteractive()) { hideAttachments();}function hideA...
Resolved! Allow HR Agents to see some HR Case Fields when they don't pass the COE policies
HR Agents can only see HR Cases when they meet the COE Security Policies (or pass the employee checks). I have a requirement to allow HR Agents to see a limited number of fields (number, opened for, assignment group) for all HR Cases, but only see th...
Why HR tasks are not visible for the group members of the HR case?
Hi All, Once HR case created, it will automatically assigned to group, if i create a task on the HR agent space , so i can able to see on HR task tab on that workspace, but if the one of the group member not able to see the HR tasks even though if he...
Update the Transfer Notes on HR Case
Hello All, OOTB Transfer notes are coming with html code while transferring the case to IT Dept.Can someone let me know where to make changes so that HTML tags will get removed ?Thanks,Pooja
Successfactors spoke: "Retrieve departments" fails with JsonStreamParser error
Hi everyone. We configured integration with SF on our instance, and some actions seems to be working correctly, for example "Retrieve worker profiles". But during "Retrieve departments" test run we're getting an error saying: com.glide.transform.tran...
COE not showing up post upgrade
Hi Team, We have recently upgraded to Utah Patch 8 today but post upgrade we observed that COE is missing while creating Cases from HR agent workspace. What could be the possible reason for this?Thanks.
how to display only My case requests on "My Requests" widget in the ESC portal
Hi All,Actually i have requirement that need to display only My case Requests on "My Requests" widget in the ESC portal , like need to able to see the Case records which are "opened for" contains my name in the HR cases Please help me to complete thi...
Resolved! Access to api 'put(sys_user_preference.value)' from scope 'sn_hr_sp' has been refused due to the api's cross-scope access policy - How to fix this erroe
Access to api 'put(sys_user_preference.value)' from scope 'sn_hr_sp' has been refused due to the api's cross-scope access policy How to fix this error. In Header widget I used the below lines Server Side - var myreturn = false; var prefVal = g...
Virtual agent ATF
We have a topic specifically for esc portal were we are giving show me everything optionFor this topic we want to create atf test caseNow in va topic designer when in context when we choose portal as esc and then click on create test case then we cho...
Using Create an employee form field mapping is not working
Hi All, Can someone please help me on below query, I have created employee form for HR task table I have mapped two fields after selecting the value from portal values is not showing on task form. Task is closed completed but in confirm travel & expe...
Internal Support for HRSD
Hello, Looking to understand what kind of internal support other companies have for the implementation, maintenance, upgrades, and enhancements of the HRSD platform. --How many FTE's do you have working on HRSD, and what is your company size?--What i...
Flow designer
Hi All,I have created a flow in which after case is closed complete and when a new additional comment is put into the case , a new case should be created. I want to ignore the additional comment put by the system . is this possible?
