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Forum Posts
Dynamic Knowledge Dashboard
Is there a way to build a personalized dashboard for our knowledge authors so they know the status of their knowledge articles? More specifically, when they can check their articles are up for retirement. We have email notifications already, but a dy...
Transfer case POP up
Hi All,We have activated plugin " Agent Workspace for HR Case Management (sn_hr_agent_ws)". Once we click on "Transfer Option" below POP UP visible in New configurable workspace.New Configurable Workspace: From where we need to hide this COE field fr...
Form Content Popup Topic Block not working while we call a record producer
Hi, I am using to "Form Content Popup Topic Block" to call a record producer. Im getting the below error. Here is the flow of my topic. Thanks,Padma
Ui action visibility based on Assignment Group
Hi All, There is one requirement "Action" button will be visible for 15 assignment groups. we can add condition in condition field of Ui action, but there is string length limitation. is there any other approach to achieve this requirement?Condition:...
Fulfillment Instruction and Response Template
Hello, I have a question about a privilege and governance around Fulfillment Instruction and Response Template.In my understanding, HR admin can add and update Fulfillment Instruction and HR manager can add and update Response Template.Does it mean t...
Resolved! Restrict non-interactive user to only perform post operation through API call
Hi, I have a requirement that, a non interactive user id should only be able to create case (POST operation) in ServiceNow with API and it should not be able to access (read/update/delete) any records from the case or any other tables in ServiceNow. ...
Resolved! Secure HR Case work notes?
Hello, I'm currently working on the HR simulator and I'm having an issue with this task. I've been tasked with adding the case reader role to the security rule for the work notes operation... Bui I haven't been able to find the work notes operation t...
How to give access to "filter_global" role to share a filter queries with group from list view?
I have a requirement that a logged-in user has a "filter_global" role so that Filter queries should be shared with the Group. But the Visible to Group option is not showing. How can I give access to the filter_global role to share the filter query wi...
HR Task is not closing after completing task
In one hr task using hr task type is submit catalog item and added one catalog item in that so, when I impersonate to that hr task assigned to person and open that task and after submitting all the required details in that catalog item still it is op...
Auto numbering is not working
Hi All ,Number field is autogenerated but its not showing in serial number . How to get serial numbers in auto generated number field. i wrote on load client script in which i'm calling script include function . but not working.Thanks
Resolved! Restricting Access to table records
Hi,Is there a way to restrict create, write and delete access to the records of a table with out using Access controls?Any Insights into this is highly Appreciated.Thank you!
Cancel HR Task if the subject person of the parent case is not a manager
Hi There, I have a lifecycle case that has a task that gets created. I need to cancel that HR task if the subject person for the Parent case is not a manager. How can I do this
Transferring HR case to ER case
We are using HRSD case and have recently rolled out the ER case COE module. When an ER case comes in, there are ACL's preventing non-ER team members from seeing the case. However, we often have to transfer the case outside of ER. We have discovered t...
how to control the assignment group visbility based on the topic category
Hi ALL,In our project some external team has implemented a functionality for the assignement group field..It works based on the topic category..But it was configured we cannot able to find..Can anyone has any idea how the Assignment group in the case...
