How can I configure the default Priority for HR Cases

[amyv]

I understand that I can create templates for every single HR service but as most of our services are Low priority, I would like to have cases automatically get Low priority, unless a template is created with a higher priority.  I notice that currently when I create a new case, the Priority defaults to Moderate.  Does anyone know how I can get that to default to Low?

The issue I have with creating templates for everything is that then we will have 50 different templates when we create a case, which buries actual templates we are trying to use that have value-added information.

Thank you!

[Dsinghal · Accepted solution]

Hi Amy,

Wonder if you have looked at changing the default value for Priority field via the properties:

Navigate to form design, click the gear icon for the Priority field and change the default value.

HTH.

[amyv]

Ha!  That was easy.  Thank you!