How can I edit the case Creation form?

[Tapish Sharma]

I need to add the Assigned to field on the Case Creation form itself. How can I do it?

[Willem]

1. Navigate to HR Administration > HR Services > HR Service Configuration.
2. Open the HR service.
3. In the Case creation service config field, open the case creation configuration record.
   Note: To create a new case creation configuration record for the HR service, click the Lookup icon, and then click New.
4. Fill in the fields on the form.
   
5. Click Submit or Update on the case creation service configuration record.
6. Click Update on the HR service form.

https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/task/con...

[Tapish Sharma]

This is for one particular service but I want to do it for all the services. How do I do that

[Willem · Accepted solution]

Go to Case Creation Configuration:

Then under Case creation you can add the fields:

Also refer to:

https://docs.servicenow.com/bundle/paris-hr-service-delivery/page/product/human-resources/task/Creat...