Resolved! How to add additional tab in HR workspace
Hi Team, I wanted to have separate tab for task in case creation page in HR workspace. I have created in UI builder but its not showing in case creation page? Is anything im missing?
Forum Posts
HR Agent Workspace - Transfer a case - "Please save your changes before transferring the case."
Hi all,I’m running into an issue in HR Agent Workspace when trying to transfer a case. Every time I click the Transfer Case option, I get the following message: "Please save your changes before transferring the case." Even when there are no visible ...
Dynamic Translation Connection
Hello Team, I am trying to setup dynamic translation in a client instance and I did install the plugins for dynamic translation and added an Additional plugin spanish for testing purpose.now then I got the API keys from their azure portal and added i...
"Approve" and "Reject" buttons are not appearing on the My Active Items widget in the ESC portal
Hi All, In the My Active item widget, I want to display an "Approve" and "Reject" button for approvals, as mentioned in the screenshot. However, it currently shows "View Details." I've configured it according to the documentation provided, but it's ...
Delegate List Not Sorted Alphabetically in Profile
Hi, I am having an issue with the delegate list under the "My Delegates" section in the Profile. The list does not appear to be sorted alphabetically, which makes it a bit difficult to locate specific names.Could someone advise if there is a way to s...
Match HR Criteria with Reference Variable
In HRSD Module, I want the Reference Variable with reference to sys_user table populate the list of Users that matches the HR Criteria, so that on the record producer when I see the dropdown of that variable it shows me only the users present in that...
HR profile location field - user.location, How to stop syncing
Hi Team,Synchronize fields to sn_hr_core_profile : this properties "sync.exclusion_fields.profile" exclude now issue is this "when I try to exclude the field which has been dotwalk and added on HR profile field .user.location It didn't work. it synci...
Need Help: Prevent Auto-Closure of Child ER Case After DocuSign Task Completion (Flow)
Hi Community,I’m working on a requirement in ServiceNow HRSD involving a flow . This flow generates two DocuSign tasks — one for the Invite Letter and one for the Outcome Letter.Current Behavior:For the Invite Letter, the HR task is created within th...
Resolved! Unable to Add Step to navigate All Case Module in HR Agent Workspace
Hello everyone,I’ve created a test case using ATF to submit one HR Service, and it’s working fine overall. However, I need to impersonate a test user to verify the case details in the backend.So far, I’ve added the following steps:Step 1: Impersonate...
Unwanted redirection to a different service portal for a User Type In Hr onboarding profile
Hi Team, Hr onboarding profile Users are getting redirected to a different service portal for 'Pre Hire' User Type, even if they are opening a different service portal. Could you please help with where\how I can find where this redirection is set up....
Resolved! Employee Center - To-Dos - Approve Request : Display some field values of the HR Case
Hello Community, I need to display some values of the HR Case's fields to the Approver, in an Employee Center To-Do Approval Request.In the "Details" tab. How can I achieve this ?
How to remove dropdown from sc_category
Hi All, My requirement is I want to remove the dropdown of catalogs.means The Overview Page should get displayed without the catalogs dropdown.All the dropdown options should be visible by default whenever he/she redirects to page. Following is the s...
Resolved! "XYZ" Activity Set state changed to Error because a workflow was cancelled
Hi Community, We received the following message after cancelling an inflight “Lifecycle Event” case before all “Activity Sets” were “Finished” "XYZ" Activity Set state changed to Error because a workflow was cancelled" Wondering if anyone can possib...
How to Add Quick Link in HR Agent Workspace
Hi All , I want to add data in the Quick Links on the HR Agent Workspace Page : I am in the UI Builder Section . Please find the attached image for clarification : Also I am not able to get content id for this .
Reopen or create a child case for a closed HR case
Hi Team, We have got the below requirement from the client. Could you please help on achieving either one of the 2 solutions as asked: An email comes in on a closed case; instead of placing the email in the closed case – can there be functionality to...
