In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, there are multiple related lists. I want to restrict editing of list view records for the Interview and Allegation related lists.For example, in the attached image, I want to...
Hi Experts, When a HR case is submitted for approval by a HR agent in HR Agent Workspace. Approver logins in to employee center and the HR case is displayed both in "My Tasks" and "My Requests". Once he/she approves that HR case from "My Tasks" the H...
I need help with setting the Subject Person on an HR Case.We have a parent HR case and two HR tasks created under it.Task 1Type: HR Service (Service: ABC)When the fulfiller submits the HR Service form, the new HR Case correctly takes the Subject Pers...
I want to hide the EDIT button on the Preview Document pop up in the HR agent Workspace [configurable].
My HR team has asked for a way for them to have better visibility across teams. Their pain point is mainly around terminations. The current process they follow is that every term, they assign a task to someone on the Employee Relations team to confir...
Hello Community,I’m facing an issue where HR Admin users who have both the sn_hr_core.admin and user_admin roles are unable to view the “Edit” button on the Group Member related list (sys_user_grmember).So far I have checked the following:Using Acce...
Hi everyone! We've been asked to find a solution to send automatic "chaser" emails to case assignees when cases are in suspended state. We're thinking that our customers are trying to find a system solution to a process related issue. It's our impres...
Access to api 'put(sys_user_preference.value)' from scope 'sn_hr_sp' has been refused due to the api's cross-scope access policy How to fix this error. In Header widget I used the below lines Server Side - var myreturn = false; var prefVal = g...
Hi, I'm currently in the process of building an HR Service that involves several tasks. First task is for the 'Subject user': the user must confirm whether the item is approved. If the item is approved, then user needs to provide few specific details...
I am trying to understand the complete functionality of collaborators in HR case. I have the following questions and can any of you please guide me to the right document or let me know what are the answers? 1) I am in need of assigning a particular c...
Hi Community,I’m working with the sn_hr_pa_profile_metric_result database view and noticed that for many survey results, the fields HR Case Number and HR Service are empty, while for others they are populated correctly.Since sn_hr_pa_profile_metric_r...
I want to read all the dropdown values & compare it with the provided list for a field. How can I do it in ATF?
Hi all, I have created one record in 'Restricted Caller Access Privilege' table.I have selected table as sn_hr_core_case, on the form it is not showing. After clicking on magnifying glass it is showing the table. But still I am getting an error, whil...
When a lifecycle is being initiated in SN HRSD and an agent is working through the playbook we are having issues where tasks are being duplicated sometimes 90 times etc, but this does not happen every time. We have not been able to figure out what i...
Hello Community, I have a requirement where I need to trigger an activity set when all the mandatory tasks (optional = false) in the previous activity set are completed. Here is what I have done in the advanced trigger, but it still isn't working. An...
