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(Temporary?) double HRC-case numbers in the HRSD module?

(Temporary?) double HRC-case numbers in the HRSD module? See the confusion of the (proven) double case numbers in the past in regard of the Leave application request form case(s)There have been several complaints about cases that have been submitted ...

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RaginiP by Tera Contributor
  • 634 Views
  • 1 replies
  • 1 helpfuls

Resolved! Survey Trigger on Date Question

Hello, we're looking at using surveys for our new hires that trigger five days after they start with the organization. This does not seem to be possible with the existing trigger conditions, however. We're holding the employee's start date in their u...

maxstnr by Tera Contributor
  • 1357 Views
  • 3 replies
  • 1 helpfuls

Resolved! Give case creation option in virtual agent designer topic

Hi, I have a requirement where the user wants that when the live agent chat option is selected on the pat topic and if it doesn't get picked up by any live agent within 5 minutes then it should give the case creation option to user. How is this possi...

We are integrating ServiceNow with SAP SuccessFactor

Dear Team, We are integrating our ServiceNow with SAP SuccessFactors(Using IntegrationHub) to retrieve employee HR profile data from SAP SuccessFactors by following attached document. And we are getting the below error while configuring the Credentia...

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On Universal request creating associated tickets

Hi team,Can anyone help me!In Universal Request, under Related Records → Associated Tickets, when I try to create a new ticket from there, the Universal Request number is not being populated in the Parent field.

Sept Session

When will the Webinar on September 10 for Zurich Updates be ready for us to review again?

Rename of exixiting COE: HRSD Servicenow

Hello All,I'm working on a requirenment where the Client had asked to remane the COE that are provided OOB in HRSD of Servicenow.Can anyone please help me with the steps for renaiming the COE.Thanks & RegardsSakib Ali.

SakibAli by Tera Contributor
  • 1254 Views
  • 3 replies
  • 25 helpfuls

Assigned to gets auto populated with the logged in user.

Hi guys ,When a user creates a HR Case and if the user belongs to that Assignment Group which is getting added to case while creating and if the user is member of that assignment group then assigned to gets populated with that user. How to stop this?...

kumaar by Tera Contributor
  • 1101 Views
  • 4 replies
  • 24 helpfuls