How can I update the notification email script to take me to the "HR Agent Workspace" view?

Shy · ‎08-04-2022

When I click on "Take me to the Case" it takes me to the ITIL view of the case and not the "HR Agent Workspace" view.

Aman Kumar S · ‎08-04-2022

Hi,

If you look closely, you are getting the link from a script include, which is line 2.

I would suggest look into it to better understand how these works OOB

Script include: sn_hr_sp.emailUtil and getLink() and _shouldGoToServicePortal() functions.

Right now, there are certain conditions that it is checking to open the record.

I think it will be better to stick to OOB, else you can by default create a link of yourself and add using a new email template.(refer to _getPortalLink() within the same script include)

Best Regards
Aman Kumar

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suvro · ‎08-04-2022

In the link variable you can append

sysparm_view=<view_name>

for exampel

link = link + 'sysparm_view=my_request';

Shy · ‎08-04-2022

Thank you! It rerouted. But not to the screen that I was looking for. Would you happen to know what the link for this screen would be?

suvro · ‎08-04-2022

What did you try ?

have you tried this

sysparm_view=agent_workspace or

sysparm_view=workspace

Shy · ‎08-04-2022

I have tried the following:

var link = new sn_hr_sp.emailUtil(current, email_action).getLink();

link = link + 'sysparm_view=agent_workspace';

var link = new sn_hr_sp.emailUtil(current, email_action).getLink();

link = link + 'sysparm_view=workspace';

var link = new sn_hr_sp.emailUtil(current, email_action).getLink();
link = link + 'truesysparm_view=agent_workspace';

var link = new sn_hr_sp.emailUtil(current, email_action).getLink();
link = link + 'truesysparm_view=workspace';