How can I update the notification email script to take me to the "HR Agent Workspace" view?

[Shy]

When I click on "Take me to the Case" it takes me to the ITIL view of the case and not the "HR Agent Workspace" view.

How can I update the notification email script to take me to the "HR Agent Workspace" view?

[Aman Kumar S]

@Shy 

Try :

 link = link + '&sysparm_view=agent_workspace&sysparm_view_forced=true';

[Shy]

@Aman Kumar 

Thnaks! But, It didn't work.

It took me here (ITIL View)

https://MyCompanydev.service-now.com/nav_to.do?uri=%2Fsn_hr_core_case.do%3Fsys_id%3D2596f66edb8191140ae1a9f705961991

It needs to take me here (HR Workspace View):

https://MyCompanydev.service-now.com/now/workspace/hr/record/sn_hr_core_case/2596f66edb8191140ae1a9f705961991

[Aman Kumar S]

I am not sure, if you saw my response below, in which I have explicitly mentioned, that the script include will not work for workspace view, the URL is built differently for it.

So you will have to create a different email script for this:

Check below response by Anil Lande:

Email Script: Navigate Link on email to HR agent workspace instead of Servicenow Portal

[Shy]

Thank you!

I added this to the Email script and it worked.

    var recordClass = current.sys_class_name
    var sysID = current.sys_id;
    var instanceName = gs.getProperty("instance_name"); //Pulls Current System

    
    var link = "https://" + instanceName + ".service-now.com" + "/now/workspace/hr/record/" + recordClass + "/" + sysID; //+ "/" +              current.getValue("number");   

[Aman Kumar S]

Hi @Shy 

Is your issue resolved?

If yes, Feel free to mark correct, if your issue has been resolved, so it ends up in solved queue.

Will be helpful for others looking for the similar query.