How can we add new fields to Activity streams in Agent workspace?

[Pooja Gupta4]

Hi, I am trying to add more fields to the Activity stream of the agent workspace. Currently, the Close code and Close Notes fields are not showing up in the Activity section. I see in Native UI, we can configure the Activity stream by clicking on the filter in the Actity section and then on 'Configure available fields', but I don't see an equivalent option in Agent workspace. How can we configure available fields in Agent Workspace?

[sachin_namjoshi · Accepted solution]

You need to make sure that you are adding these fields in workspace view of form so that it works on agent workspace like below

Also, below article should be helpful to you

https://hi.service-now.com/kb_view.do?sysparm_article=KB0749438

Regards,

Sachin