How ReadOnly group can see email in Activity log?
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02-13-2024 06:47 AM
How ReadOnly group can see email in Activity log?
I can see the worknotes of HR cases but I want to see the emails as well by a Read Only group so the member of this group can see the all HR cases with emails in activity stream as well.
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02-13-2024 06:49 AM
@Deactivate User Please refer to this Knowledge Article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819125 to enable visibility of emails in activity formatter for certain roles.
Hope this helps.