Helping to revamp HRSD that has already been implemented.

Danielle10
Tera Contributor

‎02-12-2024 12:14 PM

Good day!

 

Any help with HRSD - managing enhancements and operations and maintenance (O&M) tasks as incidents to a more structured approach.

 

What is a good approach to processes for requesting enhancements and incidents separately.

 

Thank you!

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JulianLemcke
Kilo Sage

‎02-13-2024 06:08 AM

Hi @Danielle10,

 

That question is a bit broad but I do try to answer with the best of my knowledge. 


We do utilize the ITSM suite and seperate strictly a "Requirement" from an "Incident" by either having Self-Service Requests or for example a Demand. To ensure that we don't mix up "something broken" with "something new".

 

Feel free to message me if you want to get some more inputs!

 

Cheers,

Julian