How ReadOnly group can see email in Activity log?

Deactivate User
Tera Contributor

‎02-13-2024 06:47 AM

How ReadOnly group can see email in Activity log? 

 

I can see the worknotes of HR cases but I want to see the emails as well by a Read Only group so the member of this group can see the all HR cases with emails in activity stream as well.

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Sandeep Rajput
Tera Patron
Tera Patron

‎02-13-2024 06:49 AM

@Deactivate User Please refer to this Knowledge Article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819125 to enable visibility of emails in activity formatter for certain roles.

 

Hope this helps.

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