Hi All,
We have recently upgraded our Employee service center to ESC pro and have installed HR Taxonomy. Now we have a requirement to add "Chat" Menu item(Which will open the chat window and start VA conversation) & "Call" Menu item(redirects to an article page) beside HR Mega Menu. We have added few lines of code in Header widget of the ESC Theme we are using for our portal. After that the Chat and Call Menu items are added in separate sub Navigation bar instead of adding beside HR Mega menu. Can anyone help how to add all three(HR Mega menu, Chat, Call) in a single navigation bar. Please find the below Attached Image.
Thanks in Advance!!
Hi
Navigate to Employee center > Administration > Portal Configuration> Open the Main menu record "Employee center Menu":
Once you are in "Employee center Menu", scroll down in the page, under Menu items you can see "More" as Label name, open the record
More will open like below:
Now, you can click on "New" Button to configure or add different items.
Let's say you want to add "My Cart":
Hit submit after you have Filled in "Label" and "Page".
It you show you :
Finally, you can find you Cart here :
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
Hi Sandeep,
Thank you for the reply.
I have gone through the solution you have provided and we have a limitation in the menu item where we can select the type as URL,KB article etc. Our requirement is to add "Chat" menu item which will redirect to the chat window and start VA conversation as shown in the below attached image.
I'm not sure how we can create chat menu item with this functionality using menu item configuration from Main Menu. Please suggest a way to configure the chat feature.
Regards,
Pallavi T
