How to add link for each task

[nikhitha24]

Hi Team,

Can someone please help me on below query,

Hiring manager receiving an email with all the task assigned to him, once he received the email he wanted to open the each task from email. if we click on the each task from mail, task should open, 

How to add the link for each task , to open from the email.

Please help me on this.

Thank you..

[AshishKM · Accepted solution]

replace the 

template.print( "<td><left>"+gr.getDisplayValue('number')+"</left></td>" );

with

template.print('<td><left><a href="https://' + gs.getProperty('instance_name') + '.service-now.com/nav_to.do?uri=sn_hr_core_task.do?sys_id=' + gr.sys_id + '">' + gr.number + '</a></left></td>');

you can interchange the gr.number with gr.getDisplayValue('number') , if it not work .. however it should because gr result-set on sn_hr_core_task table. let me know if it works for you.

[AshishKM]

Hi @nikhitha24,

How this notification is printing the 2 column data , any notification script capturing the HR-Task from HR-Case.

Check the script part , where this table is being prepared then you have to add record link in the template.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/c_...

[nikhitha24]

@AshishKM  Yes we have created Notification email script, that email script printing the data

var gr = new GlideRecord("sn_hr_core_task");

gr.addQuery('parent', current.sys_id);

var assignee = gr.addQuery('assigned_to', current.opened_for);

assignee.addOrCondition('assigned_to', current.subject_person);

gr.addEncodedQuery('active=true^sn_hr_le_activity.ref_sn_hr_le_activity.activity_set=bbc79f9387882150c7ed315e0ebb35b3^ORsn_hr_le_activity.ref_sn_hr_le_activity.activity_set=4007d79387882150c7ed315e0ebb350f^stateNOT IN3,4,7,9');

gr.query();

template.print("<b>Below HR Tasks are Assigned To you:</b>");

template.print('<table border="1px solid black;padding:10px;font-family:Arial;font-size:10pt;border-top:0px">');

template.print( "<tr>" );

template.print( "<td><left><b>Short Description</b></left></td>" );

template.print( "<td><left><b>Number</b></left></td>" );

template.print( "</tr>" );

while (gr.next()) {

template.print( "<tr>" );

template.print( "<td><left>"+gr.short_description+"</b></left></td>" );

template.print( "<td><left>"+gr.getDisplayValue('number')+"</left></td>" );

template.print( "</tr>" );

}

can you please suggest how to add the link for each task, so that Hiring manager click on each link to open the task from email.

[AshishKM · Accepted solution]

replace the 

template.print( "<td><left>"+gr.getDisplayValue('number')+"</left></td>" );

with

template.print('<td><left><a href="https://' + gs.getProperty('instance_name') + '.service-now.com/nav_to.do?uri=sn_hr_core_task.do?sys_id=' + gr.sys_id + '">' + gr.number + '</a></left></td>');

you can interchange the gr.number with gr.getDisplayValue('number') , if it not work .. however it should because gr result-set on sn_hr_core_task table. let me know if it works for you.

[nikhitha24]

@AshishKM  

Hiring manager receiving an email with all the task assigned to him, once he received the email he wanted to open the each task , once we click on task and it should navigate to employee center , not to the native instance of task form.

see the attached screenshot for reference.