How to add new field in Case Details section.

niveditakumari · ‎05-10-2023

Hi,

How to add new field in Case Details section. I have to create new field in HR case creation form in 'ABC' HR service.

Any help on that.

Regards,

Nivedita

niveditakumari · ‎05-10-2023

I got my solution. I have added new field in table and then I have added that field to case configuration.

Regards,

Nivedita

View solution in original post

Pratik Malviya · ‎05-10-2023

Hi @niveditakumari ,

Go to form layout of this table and select section "Case Details" then create your new field from there it self.

Example.

Please mark correct if it works for you.

Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.
Thanks,
Pratik Malviya

Slava Savitsky · ‎05-10-2023

This article from the product documentation explains how to do it:

https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/human-resources/tas...

Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/

Community Alums · ‎05-10-2023

Hi @niveditakumari ,

Are you using Hr Agent workspace to create a Case? or Native UI?

Community Alums · ‎05-10-2023

Hi @niveditakumari ,

If it's from Native UI, then follow the below steps:

Navigate to All> HR Administration> Case Creation Configuration > Under the "Case Creation" tab, you can add new fields either on "Left Task Fields" or "Bottom Task Fields" by clicking on the "Lock" icon: