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How to Capture Approvers time

Tissa
Tera Contributor

Hi All,

Is there a way to measure the time it takes for approver to complete approval on a HR Case?

1 REPLY 1

Ankur Bawiskar
Tera Patron

@Tissa 

I believe OOB there is no way to capture that.

you can have a custom logic which subtracts the time the approval was requested and the time when it got approved and store it in some field

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader