We are looking to Change the font size of the HTML field in a global way.
We have tried the below KB article :- https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717120
In the KB article we are setting the default value of the HTML field from the dictionary entry and it will only work when the record (in my case HR case) is created with an empty HTML field (rich_description). As it is setting a default value, means if there is nothing in the HTML field while inserting, then that value will auto set there, But in our cases we already have HTML while inserting the record.
FYI,
Basically we have the HTML field type on the HR case form as rich_description And the value of rich_description is coming from the Record producer that is submitting from the service portal by users.
