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Resolved! Setting default value in Input field in UI Page

Hello, So we did some modifications in "employee_document_upload" UI Page, and we added "Active" field on the form. What I'm trying to do is to set the Default value of Active = true. Because on the Employee document table, this field default is set ...

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jmcagod by Kilo Guru
  • 2120 Views
  • 2 replies
  • 0 helpfuls

Resolved! Can we change the system's default email address for inbound emails

Hey experts,   I would like to know if we can change the system's default email address <InstanceName@service-now.com> to something else i.e. <MyEmailAddress@myHost.com>? Essentially, my client wants the case to get generated whenever an email is sen...

Muqalid by Giga Contributor
  • 2323 Views
  • 5 replies
  • 1 helpfuls

Changing the default currency (USD) to Indian Rupees

Hello, How can we change the default currency label (USD) to some other currency?  I have deactivated USD as well but it's again showing USD as the default value when the form loads??I want to keep Indian rupee symbol 

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Nivedita by Mega Expert
  • 2085 Views
  • 8 replies
  • 0 helpfuls

Resolved! HR Case creation from email

How can we create a HR case from a email.To what email address we need to send email and with what Subject. please explain step by step  

Abhishek96 by Kilo Contributor
  • 4730 Views
  • 8 replies
  • 5 helpfuls

Resolved! HR user Additional Comments is not showing (Customer Visible)

Would anyone know where ServiceNow determines when to show "(Customer Visible)" in the Additional Comments label? I know there are client script that do this for the task table.  I am guessing there is something in the HR Application that doesn't pay...

abrahams by Kilo Sage
  • 1373 Views
  • 6 replies
  • 2 helpfuls

Resolved! Reminder notification from HR task template not firing

We are having an issue with HR task template reminders not firing.  We set a due date for two days after the case was created.  Then we configured a reminder template on the Email Content page and used a type = "HR Task Reminder".  For "When to send ...

Resolved! Workflow Stopping on Approval, but has been approved

We have a workflow that sends an approval, however even after the approver approves it the workflow does not continue.  It was approved through the the portal approval, and you can see it back in the case but the workflow does not progress.   The app...

George S_ by Giga Contributor
  • 3132 Views
  • 6 replies
  • 1 helpfuls

Resolved! Notification Email Script - how to add pre-populated email body message when a link containing 'mailto' script is included in the notification email?

Hi All, I'm seeking assistance on how to best pre-populate the email message window when a user clicks on a notification that they get when a case moves to 'Awaiting Acceptance'. To give more context, if the user is not satisfied with the case resolu...

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MU by Kilo Contributor
  • 2279 Views
  • 2 replies
  • 1 helpfuls

Resolved! how to e-sign PDF document where signature can be embedded in PDF doc.

Hi, We have a requirement to create task to e-sign PDF document. once the user e-sgin the document, signature should be visible on PDF document. I have created a document under 'dms_document' table to upload PDF doc and published it. Then i created a...

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pinki1 by Tera Contributor
  • 6996 Views
  • 12 replies
  • 4 helpfuls

Resolved! HR Task Template - Checklist - Checklist Items - URL links

Hi All, We are looking for solution how to handle URL links to KB Articles in the HR Task Template / Checklist items. So far the system is offering only possibility to add simple text, but we need URL links inside of the checklist items. Do you have ...

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Vladimir D_ by Tera Contributor
  • 1865 Views
  • 3 replies
  • 3 helpfuls