Resolved! Why would you use User Criteria vs. Groups for access managment?
What are the benefits of using User Criteria?
Forum Posts
How to open an HR Case(created from Rest API) using "Run server side script" test step in ATF
Hi, We have a requirement to open the Case Number which got created from the Rest API Explorer using Automated Test Framework (ATF). Step 1: We are using 'Send REST Request - Inbound - REST API Explorer' step to create an HR case using POST method(Th...
Resolved! Can a Requestor Add a User to a HR Case "watch list"?
Hi Folks, I am new to HRSD, but have worked ITSM. For HR cases, is there an OOTB way for a requestor to specify someone[s] to be added to a watch list on the case? Thanks in advance!
How to use 'User column' while using HR Criteria?
Use Case: Trigger HR Task ( activity ) on the basis of a checkbox on the parent LE case ( lifecycle event hr case ), using audience. 1. Trying to figure out if this is somehow possible via using Audience in terms of HR Criteria, 2. Also wanted to kno...
How long do you allow a case to sit in Awaiting Acceptance before it auto closes?
Hello We are having an issue when a case closes automatically and then the employee goes in and adds a comment. They arent able to reject the case because it is already closed. We dont know that they put a comment in there so they eventually go open ...
Resolved! Grant access to an HR Task for an external vendor to work on and update the comments for HR Task
How can we grant access for an external vendor to servicenow? The vendor must have access to only an HR Task to work on and update revelant comments for HR Task and restrict access to all others. Is this possible in ServiceNow?
Onboarding activity set remains in awaiting trigger state
Hi all, I have created an Onboarding Lifecycle event,were there are around 10 activity sets.The trigger condition for each activity set is given as "Dependant on the previous activity".Most of the time when one activity set is complete ,the next acti...
business Rule for templates
Hiii, i am created HR Task and few HR-templates add to that task. [ex:- Temp-1, Temp-2,Temp-3......] selecting the template in HR Task form the name of the Template should be populates in the short description & description. i need to write a Bus...
Need To give Access to only specific group for HR Cases when HR Service is "XYZ"
Hello Everyone I have requirement when HR Service is 'XYZ' only specific group(ABC) will be able to access those HR cases even Admin should not able to access. Need help how this can be achieved. Thanks Akash
How to trigger activity set from lifecycle event again? For Advanced trigger condition
Dear Community, I wrote a script, for the Advanced trigger condition in the activity set of a lifecycle event. After some tests (the script writes to the system log), I figured out that the script works fine and returns either True or False depend...
Add and remove user to group using catalog item script
We have 2 catalogs items , one to add users to a group and the other one to remove user from a group with Group manager approval . This was working fine until Management decide to remove direst access to group table. Now when requested the approval p...
Resolved! How to add background color to a workspace button?
How to change the background color of the 'Close Complete' button below as and when the user starts typing comments in Workspace? Any help would be appreciated. Thank you so much. Regards, Vasu
How to create the button on the record producer form?
How to create the button on the record producer form? Could anyone please help here? Thanks in advance.
remove inactive users from assignment group
Hi All, 1. I have a requiremnet to remove users from multiple assignment groups(10) when active is false in user table . 2. and also remove the users from these 10 assignment groups when users whose department code is not 1008. and send notification ...
Resolved! Syntax for flow designer record lookup script
Hi , I want the below encoded query to be added in record lookup for my flow designer. What is the syntax for adding encodedquery in lookup record -
