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Creating cases in HR ServiceNow via Workday integration

We are in the process of implementing Workday HCM.  For some of the business processes in Workday, it has been recommended that we have cases created in ServiceNow via integration with Workday to help manage action items in the Workday Inbox needed t...

Ann7 by Kilo Explorer
  • 4001 Views
  • 3 replies
  • 1 helpfuls

Unable to locate sn_hr_core_case ******* for inbound email processing

If I use email client from the case form. And email someone who is not Opened For, Subject Person or anyone on the Watch List. Then my inbound action is unable to capture their response and set the comment with their response. I get the following err...

V_18 by Giga Contributor
  • 4815 Views
  • 4 replies
  • 1 helpfuls

Agent Chat attachments aren't uploading into Interaction Record

Hi All,  We're in the process of configuring HR Agent Workspace and Agent Chat. We've found attachments that are uploaded into the chat conversation are not being transferred into the corresponding interaction record. Is it possible to have all attac...

Becky T_ by Tera Contributor
  • 2215 Views
  • 1 replies
  • 1 helpfuls

Resolved! Select specific attachments to copy

Hey SN Comm, I have a couple of things that I want to see if they can be enhanced. For my first one, we have a UI Action that grabs the attachments from the HR Case, and posts them to the HR Task: (this is in production) GlideSysAttachment.copy(curr...

find_real_file.png find_real_file.png

Reference Qualifier to filter Users with HR Profiles

How should look like reference qualifier for User table reference field [sys_user] to filter only users with HR Profiles [sn_hr_core_profile]? This is for record producer in standard Service Portal, not in ESC (ESC does not exist). 

Joanna7 by Kilo Contributor
  • 3231 Views
  • 9 replies
  • 6 helpfuls

Employee Search on Case Creation

When creating a new case for an employee on the case creation screen, I have a specific employee record that will not display if 'Force partial search' is checked on the Case Creation configuration record when searching by this employee's full name. ...