Resolved! Generate HR Profiles for INactive User Records?
I know the 'Generate HR Profiles' module exists, but I need a way to also generate profiles for users who are inactive, not just active.
Forum Posts
Resolved! Populate Opened For and Subject Person in Case Creation UI page only with HR Profiles and Not User Profiles
HI SN Team, Requirement is to Populate Opened For and Subject Person in Case Creation UI page only with HR Profiles and Not User Profiles. Approach being followed : i would like to know the line of code similar to code present in below link in setti...
Resolved! In an HR Service - Using Fulfillment Type of Workflow - Can't Select a Workflow
This is in the Scoped HR application in London: How do I select a workflow for an HR Service when I select "Workflow" for the Fulfillment type? When I select "Workflow" for the Fulfillment Type field, the workflow field appears, but it is read only...
Resolved! Flag similar to VIP - HR Case
Hey SN - trying to grab a little help (probably something easy I am missing)... I am trying to, for the most part, copy what the VIP flag client script does - but with a different field and different color (to start). Here is what I have thus far: T...
Complete HR Task - (Submit Catalog Item) - On fulfiller side?
Hello, In our HR Case, we have a Task with type 'Submit Catalog Item'. When viewing this task on the Fulfiller Side, there is a link directing to the Portal, saying "Go to Service Portal to continue to work on this task" Only once on the Service Port...
Resolved! How can I configure the default Priority for HR Cases
I understand that I can create templates for every single HR service but as most of our services are Low priority, I would like to have cases automatically get Low priority, unless a template is created with a higher priority. I notice that currentl...
Resolved! Restricting/Locking/Password Protecting Attachments on HR Case Form
Hello SN Comm, I want to see if anyone knows a good way to protect attachments that are attached to an HR Case form? Can it be locked to only the Assigned To (and maybe also certain users with a special role, etc.)? Maybe even having to enter in a pa...
Resolved! HR Show case to subject person - Subject person sees everything in native
All of the HR Services have 'Show case to subject person' as false. In this scenario we'll call the users Joe Manager and Joe Employee. Joe Manager opened the case for Joe Employee. Joe Employee is the Opened for and the Subject person. Joe Employee ...
Resolved! Reference Qualifier help
Hey SN Comm, I had recently built an out of office function within our instance. The objective is to have users put in their out of office dates, and when then do they are ignored from being assigned Cases and Tasks. Within the Assigned To dictionary...
Resolved! How can you add a Hyperlink to a record producer on the service Portal
I´ve been trying to add a hyperlink to a record producer which is a request form essentially on the service portal. I tried using a UI macro (with jelly) but then found out this will not display in the service portal. Is there any easier way to do t...
Data Subject Access Requests (DSAR) in ServiceNow
We are currently implementing ServieNow as a case management tool within our organisation. I'm keen to find out if there are any standard processes, reports, workflows etc built into ServiceNow that aid in the reporting of data form the system, speci...
Trying to set a scheduled report to run quarterly
Hi, I am trying to schedule a quarterly audit report to run every 3 months, on the 15th of the month (April, July, October, January). The report's filter is set to pull data for the "Last months". When I set up the schedule using "Periodically", I ...
Resolved! How to count clicks to external links?
On our service portal we have a number of hyperlinks to other HR tools at the top. Is there a way to see how many times each of these has been clicked? We don´t have the performance and analytics plugin activated.
Resolved! Created a new COE - Unexpected Behavior
Hello everyone, hopefully someone out there knows the answer to these questions.... Background: We had a need to create a custom COE in our HRSD application within our Kingston instance. This is a brand new instance so we have nothing to worry abo...
Resolved! OFFBOARDING Cases
Hi Folks, I am familiar with SN but newbie in HR application. I would like to get your recommendation in addressing our Business need. This is about the INACTIVE HR Profiles or users that we would still like to handle post offboarding process. We ...
