Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

How to check additional comments changes are done by incoming email?

Saranya Babu1
Tera Expert

Current Behavior:
We currently have a notification that is triggered whenever there is a change in the "Additional Comments" field.

New Requirement:
When a user sends an email, the content should be updated in the "Additional Comments" section. However, this update should not trigger the existing notification.

1 REPLY 1

Ricardo26
Tera Guru

Have you tried to use setWorkflow(false) when updating the additional comments?
GlideRecord - Global