how to check if employees will be able to open servicenow chat ?

Akki1
Tera Contributor

‎05-09-2024 11:21 PM

How to check employees can use ServiceNow chat to contact the EBS center for help, besides the other options.

They chose the old HRSD standard license, so I'm not sure what features they have. I think they might need Virtual Agent to switch to a live agent, but I'm not certain.

What configurations I can check

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Filipe Cruz
Kilo Sage
Kilo Sage

‎05-15-2024 06:35 AM

Hello @Akki1 ,

Can't you simply impersonate one of those users and see if they are able to see the virtual agent?

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Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Best Regards,

Filipe Cruz

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