How to configure the drop down for COE under Create New Case?

[Abhishek Pidwa]

Hi,

I know that if we go to HR Administration --> COE Configuration , we can then disable any COE and it would not show up when we create the case I see a HR Case option. Does anyone know how to disable 'HR Case' under the following screesnhot ?

[sachin_namjoshi]

you will have to update OOB UI page and update function to show required COEs.

Regards,

Sachin

[Kiel Sanders · Accepted solution]

HR Case represents the sn_hr_core_case table which is the parent for all of the COE tables. Another option could be to filter out the HR Services on that table using Limit Services option on the HR Administration > Case Creation Configuration config page. You will still see HR Case as a selectable option but you will not be able to create the case since no HR Services are selectable.

This is also a great enhancement request to make this more configurable. I suggest submitting an Enhancement Request through HI to capture this recommendation.

[Abhishek Pidwa]

Ahhhh so as suspected, there was one inactive Topic Category pointing to HR Case . As soon as I deleted that inactive topic category , HR case was gone. I don't know why it didn't take that inactive into consideration but this is what it is. 

[Dario Idrovo1]

How were you able to place the HR Service filed under the COE field? In our instance it is side by side and we would like to show it the way it is in your screenshot with COE on top and HR Service in the bottom.