How to create a business rule to change short description

[Rylie Markle]

I am trying to change how the short description populates when a case is created. Right now, it is the name of the HR Service plus the Opened For's name. I'd like to change it to the name of the HR Service plus the Subject Person's name. I tried creating a business rule, but it isn't working. I'm thinking there's a problem with my script, but I'm not sure what to change. Is a business rule even the right approach? 

[palanikumar · Accepted solution]

Hi,

Make sure the field name used in script is correct backend field name. Normally field names are lower case, I see upper case in your script.

Thank you,

Palani

[Rylie Markle]

Thanks Palani! I corrected the capital letters and my code worked. 

[John Zhang1]

I have repeated your code and works

If my reply is Helpful/Correct, please mark the answer as correct. This will help others searching for a similar question, and will take the question off the unsolved list.

Best regards,

[Rylie Markle]

Thank you John! I corrected my capital letters and the code worked.