Hey everyone, I'm looking for what is the best practice regarding record producer variables on HR Cases and HR Tasks. Currently, we are writing the variable values to the case description field. As our HR team has been maturing their processes, they...
Hello Community,I’m experiencing an issue in ServiceNow Employee Center. When I view the "My Requests" screen, the "Actions" button is visible and works as expected in English and other languages. However, when I change the system language to Hebrew,...
When creating an HR case, how can I show and hide fields based on something other than the HR Service? The Case Creation Configuration only allows me to change what fields are displayed based on what HR Service is selected. I need to show/hide fields...
I was working on an SLA notification built on the task_sla table.The conditions are:Has breached is trueThe WHOM TO SEND are set to task.assigned_to and task.assignment_groupThe issue is that even when Has breached becomes true, the notification is ...
Hi Community,I need help implementing a requirement related to SLA tracking in HR Cases.Whenever an SLA attached to an HR Case record is breached (i.e., the "Has breached" field becomes true on the Task SLA table), I want to automatically update a cu...
Hi Everyone , I have a quick question. I need to create a clickable link that opens in a new tab when the user clicks on the "Salesforce Access" option. I know this could be done using Quick Links, but I’d prefer not to use that method due to specif...
Hello Experts, I have started working on hr simulator , I have reached till hr service but I am kind of stuck here, I have updated hr service and one manually as per the instructions, but task is not getting validated. Could anyone guide me for this...
Hi All, We have recently upgraded our Employee service center to ESC pro and have installed HR Taxonomy. Now we have a requirement to add "Chat" Menu item(Which will open the chat window and start VA conversation) & "Call" Menu item(redirects to an a...
Getting the below error while trying to create voice-interaction from openframe softphone. Please help.{"error": {"message": "INTERACTION_CREATION_FAILURE - Interaction creation failed for user phone number +XXXXXXXXX","detail": "Interaction creation...
Hi All,Can someone please guide how can we achieve the following use case - HR task (Type- E-signature) to be assigned so that assignee can provide digital signature (using OOTB E-sign capability only, no third-party integration for e-sign). OOTB for...
I would assume that non-HR users (users without an HR role) would not be able to view attachments to HR Cases and HR Profiles from the sys_attachment_list.do. Does the security on the sn_hr_core_case and sn_hr_core_profile tables apply to attachments...
Good day!I'm trying to implement IAR for HR. However, when it comes to testing the configurations, I am running into an unexpected error.Whenever I create a case, it gets assigned to the HR Bot. Perfect. However, there are no suggestions, resolutions...
Hello All,I am working with a record procedure related to HR, which was created using the catalog builder. I have noticed that when an HR case is created, the short description populates the "requested for" or "opened for" name instead of the subject...
Can anyone please help me to add topics under the Popular topics in the ESC portal? What's the procedure to do this?
Hi All,Can someone please guide how can we achieve the following use case - HR task (Type- E-signature) to be assigned so that assignee can provide digital signature (using OOTB E-sign capability only, no third-party integration for e-sign). OOTB fo...
