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HRSD - how to restrict service portal access to users

Hi team, looking for guidance on how to implement following customer requirement for HRSD.Customer is going through an employee band restructuring exercise (for about 2 weeks) during which employees should only have two features available in their HR...

Associate Record UI action in Interaction records.

Hi everyone, there is an UI action named "Associate record" on the Interaction form which allows users to associate the interaction record with any other record. I want to only show the HR related tables on the "Document table" field on the form, and...

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Simanta27 by Tera Contributor
  • 650 Views
  • 1 replies
  • 0 helpfuls

Resolved! File name validation in record producer

Hi All, I have created attachment variable "certificate" in record producer if user trying upload file that file name should be "certificate" only if not then file should not upload.Thanks for you quick response.

yugesh k by Tera Contributor
  • 1017 Views
  • 5 replies
  • 0 helpfuls

hr agent workspace bell icon notification

Hi All,I want to notify the agents that a priority ticket has come , instead of email notification going we want something else like the bell icon , I want to know how to set the notification. please give me example how to do it . Please let me know ...

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kali by Tera Contributor
  • 273 Views
  • 1 replies
  • 0 helpfuls

Journey Accelerator Manager Templates

I'm working with Journeys and am testing the ability managers to create task templates.   On the task template form, here is a share with field, but I can't find where the values entered here get stored.  Any ideas? 

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Query related to KB article

Hi all I have a requirement The current issue is for example if I am making changes to KB001 , I need to check out this kb article and make the necessary changes. Consequently, the state of KB001 changes to draft. Assuming that before making changes ...

Resolved! Pop up message after opening a new ticket

Hi,When I open a new ticket, a message appears (as shown in the attached screenshot) and then disappears after a few seconds. Is it possible to keep this message displayed until it is manually dismissed by clicking an 'X' button, for example?I would ...

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Tal5 by Giga Guru
  • 744 Views
  • 2 replies
  • 1 helpfuls