Hi all,I’m running into an issue in HR Agent Workspace when trying to transfer a case. Every time I click the Transfer Case option, I get the following message: "Please save your changes before transferring the case." Even when there are no visible ...
Hello Team, I am trying to setup dynamic translation in a client instance and I did install the plugins for dynamic translation and added an Additional plugin spanish for testing purpose.now then I got the API keys from their azure portal and added i...
Hi All, In the My Active item widget, I want to display an "Approve" and "Reject" button for approvals, as mentioned in the screenshot. However, it currently shows "View Details." I've configured it according to the documentation provided, but it's ...
Hi, I am having an issue with the delegate list under the "My Delegates" section in the Profile. The list does not appear to be sorted alphabetically, which makes it a bit difficult to locate specific names.Could someone advise if there is a way to s...
In HRSD Module, I want the Reference Variable with reference to sys_user table populate the list of Users that matches the HR Criteria, so that on the record producer when I see the dropdown of that variable it shows me only the users present in that...
Hi Team,Synchronize fields to sn_hr_core_profile : this properties "sync.exclusion_fields.profile" exclude now issue is this "when I try to exclude the field which has been dotwalk and added on HR profile field .user.location It didn't work. it synci...
Hi Community,I’m working on a requirement in ServiceNow HRSD involving a flow . This flow generates two DocuSign tasks — one for the Invite Letter and one for the Outcome Letter.Current Behavior:For the Invite Letter, the HR task is created within th...
Hello everyone,I’ve created a test case using ATF to submit one HR Service, and it’s working fine overall. However, I need to impersonate a test user to verify the case details in the backend.So far, I’ve added the following steps:Step 1: Impersonate...
Hi Team, Hr onboarding profile Users are getting redirected to a different service portal for 'Pre Hire' User Type, even if they are opening a different service portal. Could you please help with where\how I can find where this redirection is set up....
Hello Community, I need to display some values of the HR Case's fields to the Approver, in an Employee Center To-Do Approval Request.In the "Details" tab. How can I achieve this ?
Hi Community, We received the following message after cancelling an inflight “Lifecycle Event” case before all “Activity Sets” were “Finished” "XYZ" Activity Set state changed to Error because a workflow was cancelled" Wondering if anyone can possib...
Hi All , I want to add data in the Quick Links on the HR Agent Workspace Page : I am in the UI Builder Section . Please find the attached image for clarification : Also I am not able to get content id for this .
Hi Team, We have got the below requirement from the client. Could you please help on achieving either one of the 2 solutions as asked: An email comes in on a closed case; instead of placing the email in the closed case – can there be functionality to...
Hi Community, I have a Business Rule which updates 2 HR Case Fields values: State -> Work in Progress, Assigned to -> HRlegal Test When these fields are updated, I need to refresh the Form in the HR Agent Workspace for HR Case Management to see ...
Is it possible to enable AI search in Recommended Actions for HR Agent Workspace?I know in the CSM Workspace it is possible but it does not seem to be possible for HR Agent Workspace because the UI builder page 'Recommended Actions Expanded Search' d...
