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How to create quick actions on Agent workspace to create case and incident AWS (now experinece)

Deepti Singh Ba
Tera Expert

‎03-20-2023 04:38 AM

Hi All,

I would like to create a new quick action (table quickactions_action) on Agent workspace chat to create incident and case (/create_incidnet or /case).

These are not available by default. 

 

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