How to create survey link

[Sunit Amin]

Hi All,

I want to know how can we create a survey link for HR Cases and send it along HR case closure email notification.

I do not want any separate email to be sent for surveys.

I am new to Servicenow, 

The link should also be valid for only 30 days.

[Ashutosh Munot1]

Hi,

You need to follow this:

1) Create a Survey: This can be OOB - out of the box

2) Then create a trigger condition for that survey:

Thanks,
Ashutosh

[Sunit Amin]

Thanks Ashutosh for your reply.

Actually i wanted the link to be send in the HR Case closure email and want the link or survey to be valid for 30 days.

[Ashutosh Munot1]

HI,

Every assessment has a validity and you can make use of that.

Thanks,
Ashutosh

[Dennis Ford]

Hi Sunit,

After building the survey and defining the trigger condition to be when the case state changes to Closed Complete, you can use an Email script to retrieve the sys_ID for the specific survey instance for the case, build the URL and use the URL in the HR case closure email notification/template.