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HR Integration not pulling in all users?

I did an integration with the SuccessFactors Spoke to pull in worker profile information. For some reason when the subflow "retrieve worker profiles" runs, it only is pulling in 500 users and we have about 30,000. However, when I test run the subflow...

astanley by Tera Contributor
  • 581 Views
  • 3 replies
  • 0 helpfuls

HR Case always set to "Draft" State

Hello, I have a HR Service that has a template with State = "Ready". When I submitted the catalog item for this service in service portal it is working, the case is set to READY. But when I'm creating this on the Create HR Case module (sn_hr_core_cas...

Dante Ditan1 by Tera Contributor
  • 2933 Views
  • 8 replies
  • 6 helpfuls

How to Add Employee Documents to HR Agent Workspace?

In the HR Agent Workspace, I want to add an Employee Documents section similar to the one shown in the screenshot (with options like All Documents, Disciplinary Notices & Documents, Employee Verifications, etc.). I’ve tried adding it, but it hasn't w...

Satyam123 by Tera Contributor
  • 634 Views
  • 2 replies
  • 0 helpfuls

Resolved! Generic Accounts

Hi Everyone, Can someone explain what are generic accounts in ServiceNow ?Their significance, any article related to them, why are they not visible on normal forms ?Thank you

jkhanddh by Tera Contributor
  • 1540 Views
  • 2 replies
  • 1 helpfuls

HR service subject person included in Lifecycle event

Hi, I would like to add HR service "Probation Period Evaluation" in our onboading lifecycle event.I have created the HR service and record producer and placed the HR service in the Onboarding Lifecycle Event as an employee task with HR service Task T...

Setting Due Date on HR Case Template

I would like to set a due date on an HR Case.  We have regular back office processes that we would like to track in HR Case.  Rather than using an SLA, we would like to consider using a Due Date.  This could be set manually, but I would like to autom...

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jrusso by Tera Expert
  • 943 Views
  • 7 replies
  • 0 helpfuls

On Managed Documents - cannot see link to knowledge article

Hi Community!So the topic is on Managed Documents - I uploaded a document through Managed Documents feature which worked. Now I'm trying to connect a document to a knowledge article. I followed the instructions in the product doc but it seems I'm not...

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SNhydrone by Tera Contributor
  • 308 Views
  • 2 replies
  • 0 helpfuls

template field on hr template is not showing any results

Hi All, We have an issue where few of the users are unable to see the values of template field on HR template form.Please find the screenshot for the same.   Can someone provide your expertise over here. Thanks in Advance!!!Manisha

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Manisha30 by Tera Guru
  • 378 Views
  • 3 replies
  • 0 helpfuls