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Issue with Translating Reference Field Values

Hi All, I've been trying to translate the values of a reference field, but it doesn't seem to be working as expected.The reference field values display the user's name and position — the position value needs to be translated. This field refers to the...

Ramya1206 by Tera Contributor
  • 598 Views
  • 5 replies
  • 0 helpfuls

CoE Security Delegation to HR Admin

I have a situation where our client wants CoE Security Configuration delegated to their HR Admin (without the system admin role), however the client doesn't have the Employee Relations application installed. For some reason accessing CoE Security con...

Configure the Request Summary page in ESC portal

Hi Team, The below screenshot refers to Request(REQ) summary page post the submission of order guide catalog items in ESC portal.Would like to know if we can remove these OOTB Delivery date, stage , quantity sections and replace them with RITM number...

Ram33843094_0-1683785458474.png
Ram33843094 by Tera Contributor
  • 697 Views
  • 3 replies
  • 1 helpfuls

Discuss button in HR Agent workspace

Hi everyone, I want to hide/disable the "Discuss" button specifically for HR Cases in the HR workspace. Can anyone please help with this? Thank you in advance!

Simanta by Tera Contributor
  • 2089 Views
  • 6 replies
  • 4 helpfuls

Enable Customer Visible comments on portal for HR CASE

I am able to see customer visible comments on an HR case via the workspace however I am only seeing the 'Work Notes' field when navigating to an HR Case via the portal. Is it possible to make the customer visible comments field on the portal page to ...

Gilberto3 by Tera Contributor
  • 319 Views
  • 1 replies
  • 0 helpfuls

Resolved! Agent Workspace into HRSD

Hi Friends,We are already using and having HR Services and this time we would like to introduce Agent Workspace into our client environments.Please help me to understand, how from scratch Agent Workspace can be configure and what steps we need to che...

_Samay by Tera Expert
  • 337 Views
  • 1 replies
  • 0 helpfuls

Resolved! HRSD IT User Admin Limited Access

I am tring to create a way for our IT team to have limited user_admin type access. They need to be able to update user records and roles, but not Groups. They can read groups, but not write. Main concern is that if they add themselves to one of the H...

shelbyadams by Tera Contributor
  • 598 Views
  • 3 replies
  • 1 helpfuls

Showing error in workspace

Hi A user facing some issue attached in below image in workspace view . Please  Could you please provide a solution? @Allen Andreas @Pradeep Sharma @Mark Roethof @Anurag Tripathi @Ankur Bawiskar @Sanjiv Meher @Brad Tilton  

sibasundarsahoo_0-1744701950603.png

End-user training for HR Agents

I'm looking for a helpful video or guidance for HR Agent end-users - case management, reporting, etc.  Thanks in advance!

escala by Giga Contributor
  • 374 Views
  • 1 replies
  • 0 helpfuls