Hello Team, We are working on a query, that we need to a create a system based on HR cases created through General Inquiry Form --> based on user inputs in description --> automatically determine the appropriate HR service -> need to route the cases ...
recently i attended CIS HR test and i failed in this, my overall percentage is above 75% so anyone can tell me the passing criteria?
Basically we are implementing HR document generation for a specific serviceRequirement is HR Tier 1 will preview and verify the document. and assign to HR tier 2. HR tier 2 will sign the document.Now after the HR Tier 2 sign th document, we need to a...
I need some suggstion on this if anyone can help out . I need to find the user if logged in user is same as subject person and he have that sn_hr_core.basic roleThen it won't allow to see the records.I tried to using dynamic filter .I have created an...
Hello Experts,I have created some HR Email routing rules that should trigger when a specific keyword is present in the subject of the email. However, during testing, the email is not routing to the assignment group specified in the rule.We have revie...
Our organization is implementing the new Agent Workspace for HR plugin and we are exploring the new features. One feature in particular is the ability to publish content from the Content Publishing functionality to the HR Workspace homepage. From the...
HR agent workspace interaction record history data is not visible for some users and some user what will be cause of that
Hi All, I will like to limit the HR services that an agent can transfer cases to. Is this possible? We have some HR Services that we are in the process of disabling and we do not want any agents to transfer to these hr services. Thank you,Giuliana
I'm getting some odd behavior with the Granular Delegation widget and was wondering if anyone could point me in the right direction. On the Add Delegates modal, I'm getting different lists between our two lower environments, and I was wondering if so...
We have one group named as learning and the role added in this group is sn_hr_core.basic. if we add any member to the group then those member are able to see all the hr cases. how to restrict the members of the group to see only learning group cases....
Hello all, I am new to the HRSD module and have a requirement. Could anyone help me with it? Requirement:Create an Assignment GroupEnable Round RobinEnable Single System Assignment (SSA)Enable SSA on the Agent Availability DashboardThis is my require...
Hello ServiceNow Community,I'm using Configurable Agent Workspace and need help displaying user avatar images.Currently, avatars don't show up when:Assigning HR personnelAdding collaboratorsIn activity logsMy goal is to display these avatars to impro...
Hello, In a Lifecycle Event, I am unable to delete an inactive Activity. I get an error message "Action not authorized" Can you help me please ? Thank You, Regards
I have a requirement where in an intake form user wants to download a word document from the form and then fill it out and upload it as an attachment. How can this be achieved? Thanks in advance!!
