Hi ServiceNow Community,We're migrating various application requests from a legacy system to ServiceNow, starting with verification letter.Our legacy system has a delegation feature where users (e.g., those with disabilities or on leave) can designat...
HI Team, In the HR Module, we are using the rich_description field. Any text entered into the rich_description field. It is also copied into the description field as per the out-of-the-box behavior.However, while copying the data, it includes HTML ta...
Hi all, For my employer (who has a lot of employees), start using the ServiceNow EDM module. I was wondering if anyone has experience with data storage and potential server impact. As we are dealing we over 7TB of data storage, i was wondering how Se...
Hi,OOTB notification "Activity Stream @Mention Email notification", has a link which takes agent to backend (Native UI) of the incident. However requirement is to take agent to workspace.Since the notification is global, it should work for all the wo...
Hi, I have created below client script to hide state choice based on condition. Its working fine but getting failed while testing using ATF. function onLoad() {if (g_form.getValue('state') == 'new'){ g_form.removeOption('state', 'on_hold');}if (g_...
I am looking for an end to end process guide of ServiceNow HRSD. The guide must contain complete descriptive information of all HRSD modules and applications. Can anyone help please.
how to restrict the kb article visible to only specific assignment group in HRSD?
I understand that this is how it functions out of the box, but I have an attachment field on one of my record producers. Whenever someone uploads an attachment through the field, it places the attachment in the body of the record producer. I also not...
Hello SN Comm Team, I am looking to see if we can expand the number of Response Templates to show up when working in the Agent Workspace for HR Case Management. It looks like the limit is set to 10 somehow, and the client would like the limit to be u...
We ran a few tests in production to confirm the functionality, and cases are flipping to "Work in Progress" upon receiving an email if the response is coming from an internal email. However, cases did not change status when the inbound email was from...
Hello all, Could you please confirm whether the CSM Standard SKU supports MS Word document generation? If not, which SKU includes that capability? Thanks in advance. Mansor
Hello ServiceNow Family, I have already started a Article series on more compelling Module ServiceNow Human Resources. First Article Link :- Click Here Second Article Link :- Click Here Lets begin from there :- HR Criteria HR criteria are sets of ...
Hi experts, I have a requirement where I need to have a UI action to export the fields, related list as well as Variables present on the HR case form. With the OOB UI action, the variables are not exported to pdf.An alternative is to use the PDFGener...
Hello Experts,Post cloning i am trying to assign roles to the parent group through post clone script which will trigger the schedule job but i am facing the below issue.Schedule Job (Tried execution in Background Script):Errors :RoleAccessHandler: Us...
Hello Experts,I'm facing an issue with a clone cleanup script written in the HR scope. The script is designed to assign roles to specific user groups post-clone. The roles are being successfully added to the parent group, but the inheritance to child...
