How to determine who has downloaded the Now Mobile app

Amanda Reese
Tera Contributor

‎08-22-2022 08:51 AM

Is it possible to see a list of users who have downloaded the Now Mobile app and signed into our instance? If so, is it also possible to see their push notification settings? 

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Vasantharajan N
Giga Sage
Giga Sage

‎08-22-2022 10:31 PM

You have option of checking the usage of Mobile users count and their usage by navigating to 

All > User Experience Analytics > Dashboard

Documentation link https://docs.servicenow.com/bundle/tokyo-mobile/page/administer/tablet-mobile-ui/concept/mobile-analytics.html

Note:  User Id's are hashed here. 


Thanks & Regards,
Vasanth

Community Alums
Not applicable

‎08-23-2022 04:03 AM

Hi @Amanda Reese ,

Not sure about how many of users have downloaded but yes , you can get the number of users who are using the Mobile App, this can be done these ways :

Option 1: Under System Mobile UI, go to Mobile App -> Devices. That will give you a list of all the devices using the app and the users associated with those devices. Typically you need the admin role to view this or you will be prevented by security constraints.

Option 2: At a very high level, if you have Performance Analytics, create an indicator source on the sys_mobile_devices table. Then you can create an indicator with a daily data collection and historic data collection. This will enable you to view mobile users overtime instead of a point in time. Again, you will need the admin role if you desire to view the actual records/users. Or you could always change the ACL/role assigned to view those records. 

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep