How to disable the contact support with 3 dots in chat which says contact support. I do not want to show the 3 dots(Hamburger Menu) to connect to support as shown in the Picture

snowarchitech1 · ‎04-20-2021

Marcelle Howard · ‎04-21-2021

Hi Snowarchitech1,

You are not able to remove this component entirely; however you can modify the content displayed in the menu by navigating to Collaboration > Branding and Chat Menu > Related Lists > you should see configuration items here:

Best,

Marcelle

View solution in original post

Mark Roethof · ‎04-20-2021

Hi there,

Disabling the menu completely is not possible. You can deactivate/remove the options, though the dots will remain visible with an empty menu.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

snowarchitech1 · ‎04-20-2021

How do you deactivate or remove? No way to remove dots?

Mark Roethof · ‎04-20-2021

Like I mentioned, an empty menu will stay visible.