How to disable the contact support with 3 dots in chat which says contact support. I do not want to show the 3 dots(Hamburger Menu) to connect to support as shown in the Picture

[snowarchitech1]

How to disable the contact support with 3 dots in chat which says contact support.  I do not want to show the 3 dots(Hamburger Menu) to connect to support as shown in the Picture

 

[vihithar]

Hi @Mark Roethof ,

We have the disabled the menu options and we are now able to see only "audible alerts are on" on portal.

But in mobile app both in Android and iOS it shows blank. Is there a possibility to hide in mobile app ?

Thank you,

Vihitha

[mahesh baghel]

can you please let me know from where i can deactivate/remove the options .

i am not getting path please suggest 

[Allen Andreas]

Duplicate post, linking conversation for ease of following: https://community.servicenow.com/community?id=community_question&sys_id=5d3d11c7dbabec10ae03d9d96896...

[Marcelle Howard · Accepted solution]

Hi Snowarchitech1,

You are not able to remove this component entirely; however you can modify the content displayed in the menu by navigating to Collaboration > Branding and Chat Menu > Related Lists > you should see configuration items here:

Best,

Marcelle