How to display a knowledge article in the Search Context (Agent Assist) in the HR Agent Workspace

[edupaz]

The sys ID is already added in the resource configuration condition. The article I want to display does appear in the HR case form — I want that same article to be shown in the Workspace based on the short description in Agent Assist. In the Search Context, other articles are shown, but the knowledge base article I want to display is not appearing.

Also, is there a way to add this in the HR Agent Workspace, or is Agent Assist the only one responsible for displaying the articles?

Thanks!