how to do the configurations in workspace for important items in CSM and restricting the user groups
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05-27-2025 02:41 AM
How should we configure the important item tiles in the existing CSM/FSM configurable workspace without creating new workspace page , existing page is used for one scope but we are trying to utilise the same page for two different applications and the configurations should not be visible for both at same time .
ex: if travel application related user logs into CSM/FSM workspace then he should see Travel related cases and important items tiles and related lists
if p2p application related user logs into the CSM/FSM workspace then he should see only P2P cases and important items tiles and related lists and he should not see travel application cases or any related tiles and details
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