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How to enable 'Appointment category' in Schedule appointment widget

miro2
Mega Sage

Hi,

I’m trying to enable the 'Appointment category' drop-down in the ‘Schedule appointment’ widget (widget name 'EE Appointment booking').
Has anyone done this before or knows how to configure this so it becomes visible?

miro2_0-1759310791479.png
you can see that this is available in ServiceNow demo according to the documentation but I cannot find it enabled OOB. 

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1 ACCEPTED SOLUTION

SmritiGupta
ServiceNow Employee
ServiceNow Employee

@miro2 - On the schedule appointment page, click Control+right click on the 'EE Appointment Booking' widget as shown in the screenshot, and then click instance options. Then, on the pop-up window, click the check box 'Show Categories' as shown in the screenshot. 

Screenshot 2025-10-14 at 5.29.45 PM.pngScreenshot 2025-10-14 at 5.29.56 PM.png

View solution in original post

7 REPLIES 7

@SmritiGupta thank you for your quick reply.
I’ve already completed the previous steps. But how can I find the checkbox for ‘Show Categories’? The document you referred to doesn’t mention anything about it.

SmritiGupta
ServiceNow Employee
ServiceNow Employee

@miro2 - On the schedule appointment page, click Control+right click on the 'EE Appointment Booking' widget as shown in the screenshot, and then click instance options. Then, on the pop-up window, click the check box 'Show Categories' as shown in the screenshot. 

Screenshot 2025-10-14 at 5.29.45 PM.pngScreenshot 2025-10-14 at 5.29.56 PM.png

@SmritiGuptathanks a lot, that’s exactly what I was looking for.

btw this change is reflected in the backend if someone clicks 'Open in Platform'

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