How to enable the Standard Ticket Page on the ESC Portal for HR Cases?

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Marty Bright
Giga Expert

‎08-24-2020 01:01 PM

We would like to evaluate and test the Standard Ticket Page on our ESC Portal.  Our Test environment has been upgraded to Paris. The Service Portal - Service Catalog v2 plugin has been enabled. However, when I click on a HR Case from the my_requests page, it opens in a customized HRJ Case Info page rather than the Standard Ticket page. Incidents  open in the Standard Ticket page correctly.

How do I redirect the  HR cases from the my_request page to open in the Standard Ticket Page?

 

Thanks,

Marty

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Anusha Reddy1
Giga Expert

‎08-25-2020 03:03 AM

Hello Marty,

Portal Page has to be updated to standard ticket page in Portal settings in "Request filter" table as below.

Please navigate to Service Catalog > Catalog Administration > My Request Filter.

I have updated the portal page to standard ticket page for HR cases open filter, you can apply the same for other filters as well where needed.

find_real_file.png

 

 

 

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Anusha Reddy1
Giga Expert

‎08-25-2020 03:03 AM

Hello Marty,

Portal Page has to be updated to standard ticket page in Portal settings in "Request filter" table as below.

Please navigate to Service Catalog > Catalog Administration > My Request Filter.

I have updated the portal page to standard ticket page for HR cases open filter, you can apply the same for other filters as well where needed.

find_real_file.png

 

 

 

Preview file
51 KB

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Marty Bright
Giga Expert
In response to Anusha Reddy1

‎08-25-2020 05:04 AM

Anusha, 

 

Thanks! Perfect! I was not aware of those settings and it totally resolved my issue!

 

Marty

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