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08-24-2020 01:01 PM
We would like to evaluate and test the Standard Ticket Page on our ESC Portal. Our Test environment has been upgraded to Paris. The Service Portal - Service Catalog v2 plugin has been enabled. However, when I click on a HR Case from the my_requests page, it opens in a customized HRJ Case Info page rather than the Standard Ticket page. Incidents open in the Standard Ticket page correctly.
How do I redirect the HR cases from the my_request page to open in the Standard Ticket Page?
Thanks,
Marty
Solved! Go to Solution.
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HR Service Delivery
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08-25-2020 03:03 AM
Hello Marty,
Portal Page has to be updated to standard ticket page in Portal settings in "Request filter" table as below.
Please navigate to Service Catalog > Catalog Administration > My Request Filter.
I have updated the portal page to standard ticket page for HR cases open filter, you can apply the same for other filters as well where needed.

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08-24-2020 11:18 PM
Hello Marty,
Refer below links, it may help you to solve your query.
Kindly mark my answer correct & helpful; if it's useful to you.
Thanks & Regards,
Pooja Devkar
DxSherpa Technologies Pvt. Ltd
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08-25-2020 03:03 AM
Hello Marty,
Portal Page has to be updated to standard ticket page in Portal settings in "Request filter" table as below.
Please navigate to Service Catalog > Catalog Administration > My Request Filter.
I have updated the portal page to standard ticket page for HR cases open filter, you can apply the same for other filters as well where needed.

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08-25-2020 05:04 AM
Anusha,
Thanks! Perfect! I was not aware of those settings and it totally resolved my issue!
Marty