Additional comments(customer visible) on HR case form

[Prabha]

Hi,

Is anyone aware of how to edit or update the script or a way to change the setting for Additional comments(customer visible) in Additional comments field in HR case form. I am trying to change the script since the name of the HR Service is repetitive in the additional comments section. Not quite sure how this can be corrected.

I am attaching the screenshots for "Additional Comments" here. 

The name of the HR Service is repetitive in the email notification that goes out to the subject person as well ie Request is repetitive as seen in the screenshot. How can this be corrected.

Would like inputs on this.

Thank you

[Susan Britt]

It is in the hr_CaseUtils Script Include.

this._case.comments = gs.getMessage('User {0} has initiated a {1} request', [ logged_in, serviceName ]);

[Anusha Reddy1 · Accepted solution]

Hello Prabha,

As per your screenshot , hr service name is not repetitive but as your HR service name contains " request" at the end it got repetitive with the message from script include.

It doesn't happen with the other Hr services which doesnt end with "request".

Hope this helps.