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survey reply emails

Hi Team,Can anyone help me we are sending survey notification to users when they are replying it was storing in activities section of the ticket, and it is visible to agents. That should not be the case. Any suggestions would appreciate. 

How to hide post button on portal while ticket is closed

Hello, I want to hide "Type your message here" input box , Post button and attachment button from portal for those tickets which are in closed complete or cancelled state.I tried it by adding code in HTML and Server side in Widget but no luck Require...

TusharHirpurka_0-1684847586232.png

setWorkflow(false) not working in scoped HR app

Here is a thing.. There is a business rule in scoped app that adds a comment when a record is updated. We need to stop this BR while we are running a scheduled script.Commonly, we use setWorkflow(false) but it is not working. I tried to create a glob...

Issue with live agent chat transfer

Hi Team, In the agent chat , when we choose the 'Transfer to another agent' we are able to see the all available agents irrespective of the modules. I want to understand if there are any option where we can filter the options based on type of the use...

Variable Display Value

Does anyone have an idea of how to show the Display value of a variable in a report generated from a database view?.It should display the display value of the variables instead of the technical value.

Narayana RC by Tera Contributor
  • 196 Views
  • 1 replies
  • 0 helpfuls

How can I create a checklist on a JA task?

Greetings! I have a requirement to create a checklist for a sn_ja_task record. I can create one on the sn_hr_core_task table by setting the HR task type to checklist on the HR task template. I do not see a similar feature for the sn_ja_task as the on...

Chancey by Tera Contributor
  • 197 Views
  • 1 replies
  • 0 helpfuls

Allow users on Watch List to view Case in Portal

I have a requirement where users should be able to view cases in the ESC portal for which they have been added as watchlisters. Currently the OOTB portal widget is blocking, Any idea or recommendation how to achieve this requirement

IndiraH by Tera Contributor
  • 316 Views
  • 1 replies
  • 0 helpfuls