Hi ServiceNow Community, I have encountered some sort of dead end with a requirement I am facing at the moment. Some context first: There is an Onboarding Service (Lifecycle Event) that the HR Team is using. During the whole process the manager of th...
While creating survey , we have the related link "show results and task information" .It is created to see the responses of survey questions . Here i wanted to put a filter to only see the information of my survey definition . I am attaching screensh...
Hi all,Can you please help on how to remove this 'New' button from the 'Approvers' related list.
I have created granular delegation table for: sysapprover_approver then i have created delegation rule and assigned approver name in the condition after that i have created a new delegate and added in the delegation rule .I checked in the employee c...
When using Agent workspace for Case Management, how can the maximum default size of 30MB for an Employee Document be changed?A Using the ¬le upload size system propertyB Using the maximum ¬le upload size in megabytes ¬eld in the Employee Document Pr...
Hi all,I’m working on a data import in ServiceNow and I’m having issues updating a Date/Time field (u_due_date) using a field script in a Transform Map. My goal is to convert a date string from the import set to a valid Date/Time value in the target ...
SuccessFactors Spoke We are using HRSD Integration with SuccessFactors for integration with SuccessFactors to populate HR Profiles in ServiceNow. This updates the users correctly but any users that is a rehired in Successfactors doesn't have a field ...
We have added the option to create articles in our workspace in the header tab:We did this by extending the following json: sys_ux_page_property.do?sys_id=1bba870c0ff120102208555db4767e71We added the following to the value:{"label": {"translatable": ...
When I open a Knowledge Base article from the global search in Agent Workspace, it opens in the "record" view instead of the "kb_view." How can I change this behavior so that articles open in "kb_view" by default?
On our HRSD Support Center in the My Tasks page, there have been many requests to display the Parent HR Case number onto each HR task ticket. There are many use case where an HR Task will be assigned to a user who doesn't have access to the backend t...
Need to know what Major challenges faced and what you did to overcome them while doing workday to ServiceNow Integration setup?
Hello! We are looking for ways to gather common themes from our search results in our employee center portal. Looking for ways to do this within the system.
Hi Team,What role should be assigned to a user to republish HR Knowledge Articles?We do not want to provide the sn_hr_core.admin role.The user already has the HR Knowledge Writer role, but they are still unable to publish or republish the article.Cou...
For a global customer implementing ServiceNow HR Service Delivery (HRSD) across multiple regions (e.g., China, India, Europe, Americas, Canada), how should the high-level architecture be designed? Specifically, detail the setup for HR Case Management...
I have created granular delegation table for: sysapprover_approver then i have created delegation rule and assigned approver name in the condition after that i have created a new delegate and added in the delegation rule .I checked in the employee c...