Forum Posts
Unable to add RITM's under related list on Demand form
Hi All, We have an issue where users are unable to add or remove the RITM's under a related list on demand form. ABle to see the edit option to select the specific RITM but when adding, it is not getting added. Can someone please provide your experti...
Taxonomy topic banners are not reflecting on ESC portal
I have added Taxonomy level 1 topic banners from classic view but it was not reflecting in ESC portal. Even though if i select instance options as primary display icon and secondary display Banner it's not reflecting. Please help me on this. Regard...
Issue with "Ready for Work" UI Action in Workspace – Invalid Update Error
Hi Everyone,I'm encountering an issue with the "Ready for Work" UI Action on the HR Task table in Workspace. The same UI Action works perfectly in the native UI, but in Workspace, clicking the button results in an "Invalid update" error.I've already ...
Auto close hrcase based on user response
Once the user fills the questions in the record producer. If users selects “yes” for one of the question, then I want to auto close the case.Note:im unable to find the variables which user responded on backend.so how to validate and close it
Virtual Agent Topic Visiblity based on user input in first question
Hi, In virtual agent chat we have requirement, the virtual agent to prompt users to select between HR and IT options from first choice question, Then, based on their choice, it should display relevant topics. When users visit our portal, the virtual ...
Emails received with target empty
For few of the HR Tasks, received email with target as empty, but for few of the users it working good.The issue arises when a user replies to an email sent from a HR Task. However, when the same email is sent to another user, their reply successfull...
Escalation Rules HRSD
Hi All,1. Is it possible to configure escalation rules based on HR Services(or other field). For example: HR Tier 1 escalate to HR Tier 2 based on the HR Service2. Is it possible to define Escalation rules with multiple groups? For example ...
Existing COE
In hrsd For existing COEs, is there any flow designer or business rule for approvals triggering on service activities?
CIS HR exam questions
Anyone who has recently taken and cleared the CIS HR exam please provide me dumps like what are all the questions you can recall or remember that were on the test so that way I can prepare my study guide and know what to focus on based on the questio...
Resolved! Catalog Item not showing correctly on ESC portal
Hello all, I'm experiencing an issue with a Catalog Item on the portal. When I try to open it from the taxonomy topic in ESC, it doesn't display and looks like the screenshot provided. Can someone please help on this as this is priority for us ? Tha...
Getting an error as "Requested Recourse Could Not found" while sending a Get request to Workday
I am getting an error as "The Request Resource Could Not Found" /404 while sending a GET request to Workday. I am using Oath 2.0 as authentication where I have generated a token and selected Request Headers. However while using the data stream I am g...
How to disable/remove emoji in virtual agent
Hi Team, I got an requirement to disable the emoji which is coming in the virtual agent chatbot. I have disabled by going conversational interface --> agent chat --> agent chat features --> emoji is disabled. But still the emoji are coming and i am...
Translate Workspace fields - Response templates
Hi all,I'm having a problem. I can't find where to translate the Response templates field like below:How do I translate this? RegardsSérgio
Employee Relations: Configuring assignment rules when multiple subjects of allegations
Hi,We are looking to implement Employee Relations for HRSD. We would like to create assignment rules where cases are assigned to an assignment group based on where the subject of the allegation is from. However, we will have cases where there are mul...
