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Resolved! Journal "Post" Button

Hello.When creating a custom journal field (or journal input + journal list) is it possible to get the same "Post" button that is part of the standard Comments and Work Notes fields?It does not appear for me when I create these fields in my (scoped) ...

John L_ by Giga Contributor
  • 4506 Views
  • 3 replies
  • 8 helpfuls

Generate Document and attach it to HR Case

Hi, We have a requirement to generate documents from HR Document templates and attach it to the HR Case. Can someone please guide us on achieving this. Thank you in advance! Regards,Sree Keerthi Kasula

sreekeerthi by Tera Contributor
  • 726 Views
  • 2 replies
  • 0 helpfuls

How can i enable HR case submission from Teams

We currently uses Service Portal for HR and not Using Employee center. I have read about making Employee center available in teams from : https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/sn-teams/concept/c_empl...

annamkanton by Tera Contributor
  • 422 Views
  • 2 replies
  • 1 helpfuls

New Hires logon for Pre-onboaring without IP restrictions

How can I configure HRSD to allow new hires to complete Pre-Onboarding tasks from personal mobile devices at home (via 5G or Wi-Fi) without being blocked by IP restrictions, while maintaining security policies for existing employees I am implementing...

HyunS by Giga Contributor
  • 965 Views
  • 5 replies
  • 0 helpfuls

transfer case fields custom in hr agent workspace

Hi Experts,I have a requirement to change the transfer hr case "new hr service" field type on the hr agent workspace from choice list to auto complete text to the same hr service names. please see the attached screenshot.snow HI, answered me to custo...

Firas Kh by Tera Expert
  • 1232 Views
  • 5 replies
  • 0 helpfuls

Resolved! Playbook role for non admin users

What role can I give process owners to build Playbooks that doesn't allow them to create and update records from the Playbook or other automated activities? I saw in creator studio the user doesn't have this kind of access in the Automations phase.

Resolved! Move email to newly transferred Case

Hi Team,When HR case is moved to different COE and existing HR case is cancelled, when user sends email to existing HR case that is cancelled, copy that email to newly transferred case. How to achieve this?

preethigovi by Tera Contributor
  • 421 Views
  • 3 replies
  • 1 helpfuls

Resolved! Customizing Icon in the Change form

Hi, I was trying to update the icon info based on state changes: For Ex: In the description field i wanted to show help icon with some text 'abc' when state is 'New' And For the same description field i wanted to show help icon with some text 'xyz' w...