How to export the cases which have attachments for all the services from the agent workspace?

[Shiva prasad t]

I have a requirement to export the cases which have attachments (with attachments) from the agent workspace. 
How can i achieve this!!
Any suggestions or help would be appreciated.

Thank you!

[Rao Vamshi]

Hi @Shiva prasad t 

You can try using following steps:

Go to "Cases" module in the agent workspace.
Look for "Filter" icon and select "Advanced" to open the advanced filter.
In the advanced filter, add a condition to filter the cases that have attachments, you can do this by adding a condition for the "Has Attachments" field and setting it to "true".
Then search and display the cases that have attachments.
Click on the "Export" button to export the cases to a CSV file.

Another way to export cases with attachments:

Go to "Agent Workspace".
Look for "Cases" module to view the list of cases.
Set the "Filter" icon and select "Advanced" to open the advanced filter.
In the advanced filter, add a condition for the "Has Attachments" field and set it to "true".
Search to apply the filter and display the cases that have attachments.
Click on the "Export" button to export the cases to a CSV file.

The exported CSV file will contain all the cases that match the filter condition, including those that do not have attachments. But you can add the filter on CSV file to remove the cases that do not have attachments.


Let me know if it solved your query by accepting the solution.


Please mark helpful/correct, if your query is addressed and/or answered.


Thanks,
Vamshi