HR Task email/notification not firing

[Rylie Markle]

I am creating a workflow that involves HR Tasks. There are 2 routes for the workflow based on what is chosen on the record producer when submitting the service. One route, I want there to be an approval. Once approved, an Employee signature task will send. This is working correctly. 

My other route, I want the Employee Signature task to send as soon as the service is submitted (skip the approval). The task is being created but the notification will not send. I cannot figure out why the email isn't triggering when the task is being created. I attached a photo of the email and the workflow. 

Any help is greatly appreciated. 

[AnubhavRitolia]

Hi @Rylie Markle 

In your When to Send conditions you have selected 'Updated = True' and also 'Assigned To changes'. As you what this to be triggered when record is Submitted/inserted, you can keep Updated=false and remove "Assigned To changes" condition.

Try this.

[Rylie Markle]

Hi @AnubhavRitolia 

I tried this and it still did not trigger the notification. 

[Susan Britt]

Can you confirm the HR Task has an Assigned to user value when it's created from your workflow?  Who does the notification say the email is going to (i.e., on the "Who will receive" tab)?

[Rylie Markle]

When the task gets created, it puts the case Subject Person in the Assigned To. And the email notification has "Assigned To" on the Who will Receive tab.