How to hide a section in the Agent workspace depends on a condition

poornima batchu · ‎06-17-2022

Hi everyone

I created a section( Payroll forms) in the default view and workspace view. Is it possibile to make this section only visible for a particular service either by using Client script or any other way to achieve this. I wanted to show this section only under particular service in agent workspace

Community Alums · ‎06-17-2022

Hi @poornima batchu ,

You can use g_form.setSectionDisplay in the Workspace UI with a UI Policy Run Script set to All.

using conditions:

Execute if true:

function onCondition() {
g_form.setSectionDisplay('related_records', false);
}

Execute if false:

function onCondition() {
g_form.setSectionDisplay('related_records', false);
}

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

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Community Alums · ‎07-25-2022

Hi @poornima batchu ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep