How to hide Personal Notes in HR Agent Workspace Contextual side panel

[VictoriaSte]

Hi all,

How can we hide "Add personal notes" (Add personal notes) option from the "Contextual side panel" in the "Agent Workspace for HR Case Management"?

Thank you in advance,

Victoria 

[VictoriaSte · Accepted solution]

I just changed the Audience in the "privateNotes" sys_ux_screen to be visible only to administrators.

[IndiraH]

We are facing the same issue, but we are unable to define the audience since the component is read-only, leaving no way to set the audience. Could you explain how you added the audience without customization?

[VictoriaSte]

Hi @IndiraH , 

At the bottom of the "Screen Applicabilities" tab on the form, I have a "New" button enabled, even though the UX Screen - privateNotes is read-only.

Best regards,
Victoria

[VictoriaSte]

Hi @IndiraH ,

See the screenshot:

Best regards,

Victoria