personal notes in contexual side panel in Hr agent workspace is not showing

sri vijaya
Tera Contributor

Hi 

In release notes for Washington ,i saw a product documentation that in HR agent workspace contextual side panel i can see "add personal notes"  as well for agents to add personal notes(Attched ServiceNow documentation)

Add personal notes (servicenow.com)

But in personal ServiceNow PDI which is Washington version, i am not able to see this feature is available 

Do i need to update ay plugin for this?

Please help me to resolve this issue

@mattlloyd 

1 ACCEPTED SOLUTION

Sandeep Rajput
Tera Patron
Tera Patron

@sri vijaya Try updating the version of Agent Workspace for HR Application and see if the personal note option appears for you.

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8 REPLIES 8

Sandeep Rajput
Tera Patron
Tera Patron

@sri vijaya Try updating the version of Agent Workspace for HR Application and see if the personal note option appears for you.

Hi @Sandeep Rajput 

Can we update the name from "personal notes" to "Add personalized notes" if there is any way ?

@sri vijaya You can search with message Personal Notes in sys_ui_message table and see if there is a key with the same name. If you find it then rename the message to Add personalized notes.

 

Hope this helps.

Hi @Sandeep Rajput , i tried to update, still it's not visible to me.