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09-16-2024 12:28 AM - edited 09-16-2024 01:54 AM
Hi
In release notes for Washington ,i saw a product documentation that in HR agent workspace contextual side panel i can see "add personal notes" as well for agents to add personal notes(Attched ServiceNow documentation)
Add personal notes (servicenow.com)
But in personal ServiceNow PDI which is Washington version, i am not able to see this feature is available
Do i need to update ay plugin for this?
Please help me to resolve this issue
Solved! Go to Solution.

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09-16-2024 07:07 AM
@sri vijaya Try updating the version of Agent Workspace for HR Application and see if the personal note option appears for you.

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09-16-2024 07:07 AM
@sri vijaya Try updating the version of Agent Workspace for HR Application and see if the personal note option appears for you.
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09-17-2024 02:51 AM
Can we update the name from "personal notes" to "Add personalized notes" if there is any way ?

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09-17-2024 02:58 AM
@sri vijaya You can search with message Personal Notes in sys_ui_message table and see if there is a key with the same name. If you find it then rename the message to Add personalized notes.
Hope this helps.
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12-13-2024 01:50 AM
Hi @Sandeep Rajput , i tried to update, still it's not visible to me.