How to hide variables from variable summarizer in portal

Balaram7
Kilo Sage

Hi all,

 

Can anyone guide me on how to hide some variables on the variable summarizer in the additional details tab of the portal. I navigated to standard ticket configuration and i selected  the target table where i created record producer.

In the additional tab, i can see variable summarizer is selected.

 

If i make changes to  visible on  summary field as false  on variable, this will impact other record producers as well.

Please guide me the path, to hide some variables and this should apply for only few record producers.

 

Thank you,

Balaram.

 

 

1 REPLY 1

Harneet Sital
Mega Sage
Mega Sage

Hi Balaram, if it's not the variable summarizer then you may need to clone the widget itself and make changes to it which isn't an ideal solution. 

Still here is what can help you if you go via cloning the OOTB widget - 

https://community.servicenow.com/community?id=community_question&sys_id=b3b6beebdbee8910019ac2230596...


-Harneet Sital
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