Trigger an Event on receiving an Inbound Email and send back the notification as a reply

Fazeel Ahmed
Tera Contributor

‎09-21-2022 07:40 AM

I have tried various things but no one of it is working. I created an Inbound Action, create an event from registry and trigger it through business rule, create a notification that will send the email to the person who send it in the first place when event triggers. I do receive emails but it's not sending back even though event is triggering. These are the logs when I send an Email from my gmail account, I do receive the emails in sys_email table but it's not sending a notification back

Here is Inbound Action 

Here is Event Registry:

Notification:

 

Email Properties:

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Uncle Rob
Kilo Patron

‎09-21-2022 12:30 PM

You have multiple potential failure points so lets disqualify some.

1)  Go to the event registry to see if the event even fired.  If not, problem is likely your inbound action

2)  Ensure that you are not the creator of the event AND the recipient of the notification AND that the notification is defined as "Send to event creator = false".  Alternatively, set "Send to event creator = true" and test again.

3)  If the recipient is not you, make sure that the recipient user has an email address.

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