how to prevent subject person being populated when opened for is changed
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03-05-2024 01:51 AM
Hi
On HR Case form when I am trying to change the opened for ,the subject person is also getting populated with same opened for field value which should not happen in our requirement
Can you pls suggest how to proceed further as I understand its ooB behaviour
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03-05-2024 02:01 AM
Hi,
Make the OOB client script inactive "Auto populate subject person"
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03-05-2024 03:35 AM
You are right but I cannot make it inactive I want this script not to run for one of the hr serviceS ,I tried to add condition in the script but it doesn't work out
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03-06-2024 12:11 AM
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03-07-2024 03:04 AM - edited 03-07-2024 03:05 AM
I added DO_NOT_DEFAULT_SUBJECT_PERSON under case options for a particular HR Service and it worked.
Thanks for your assistance.