How to remove "Email" section from Compose panel in Workspace

[peter_repan]

With Vancouver release, the section "Compose" in HR Agent Workspace has extra tab "Email".

We don't need it. How we can hide it please?

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/...

[Community Alums]

Hi @miro2 , we did not. We're leaning on removing the mini email composer as an option, which would leave the comments and work notes. Then use the button 'compose email' in its place.

[Bashid Bepar1]

Hi Dustin,

I am traveling in the same boat at Miro2. Client doesn't want to have that mini email composer but want to have work notes. Apart from Dictionary can we achieve this using UI Builder. So far I am not successful. Any guidance is appreciated.

Regards,

Bashid.

[miro2]

Hi @Bashid Bepar1 
As I understand from @Community Alums, he is hiding the Email in the Compose section using an attribute and has a UI action 'Compose Email' only. This button can be hidden conditionally so the agent won't see it, for example, when the case state is closed. By setting the Email client attribute to false, we are not allowing agents to send emails from the Compose section.

[shagun137]

@miro2  If we use this feature of making Email_client = false, it also affects the Default view for all the modules as it hides Email option in the Header available there. Is there any way, we can just hide it for SOW?

[Bashid Bepar1]

True Shagun. I am also looking for the same