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‎01-19-2022 11:11 AM
Hi All,
I would like to create a report that indicates when someone selected the 'No' button for the question, "Helpful?" at the bottom of our articles. Can you tell me what table I should be pulling from and if I need to dot walk to anything?
Thanks much!
Jason
Solved! Go to Solution.
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Case and Knowledge Management

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‎01-19-2022 11:21 AM
Hello
"Helpful? Yes/No" responses at the bottom of most article pages are recorded and can be seen in the FeedBack Management > Feedback list under Knowledge in the platform view as shown. The response will show under the 'Useful' column.
NOTE: If you do not see the "Useful column then select the "Update Personalized List" [gear] icon. Move "Useful" from the 'Available' column to the 'Selected' column. Select 'OK'.
Please Mark ✅ Correct/helpful, if applicable, Thanks!!
Regards
Sulabh Garg
Regards
Sulabh Garg

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‎01-19-2022 11:21 AM
Hello
"Helpful? Yes/No" responses at the bottom of most article pages are recorded and can be seen in the FeedBack Management > Feedback list under Knowledge in the platform view as shown. The response will show under the 'Useful' column.
NOTE: If you do not see the "Useful column then select the "Update Personalized List" [gear] icon. Move "Useful" from the 'Available' column to the 'Selected' column. Select 'OK'.
Please Mark ✅ Correct/helpful, if applicable, Thanks!!
Regards
Sulabh Garg
Regards
Sulabh Garg
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‎01-19-2022 11:28 AM
Excellent, thanks so much Sulbah.
With your reference, I created a report from the Knowledge Feedback [kb_feedback] table and added the column Useful.
Thanks again,
J Dean

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‎01-19-2022 11:31 AM
I am glad it worked.. Thanks 🙂
Regards
Sulabh Garg