How to restrict HR agents from reopening closed HR cases?

[Vasu ch]

Hi,

I have a requirement that if a HR case is closed complete then HR agents should not reopen it. Only HR Admins should be able to reopen them. This is a common requirement. Do we have any OOB setup for this or do I need to create ACL?

[palanikumar]

You can set the Re Open button visible only for Admins

[Vasu ch]

But agents can still able to edit the state field. I believe we can do this using an ACL but I want to understand is there any OOB setup for this requirement as its very common case.

[Marcel Hopp]

@Vasu ch you need to configure it by your own as there is no OOTB setup for this.

Marcel

[aryanjain25]

Hi @Vasu ch , 

To restrict the reopening of HR cases to only HR Admins when they are marked as “Closed Complete,” you can implement a Business Rule.

Here is a sample script:

if (current.state.changes() && current.state == 'Closed Complete' && !gs.hasRole('sn_hr_core.hr_admin')) {
    gs.addErrorMessage("You are not authorized to reopen this case.");
    current.setAbortAction(true);
}

I would appreciate if you can mark this response as correct or helpful if it assisted you with your question.

Thanks,

Aryan Jain