Hello Geeks,
We have a use case where an HR agent accidentally moved an Onboarding LCE case to Closed Incomplete, which resulted in the new hire being unable to complete the tasks assigned to them.
We also have a valid scenario where agents should be able to move the LCE to Closed Incomplete when a new hire decides not to join. So, we cannot completely restrict agents from changing the state.
Is it possible that whenever an agent tries to change the state to Closed Incomplete, an approval request is sent to the HR Agent Manager? The system should wait for approval—if the manager approves, the case state should move to Closed Incomplete; if the manager rejects, the state should remain unchanged.
