How to set default filter to “Requests” instead of “All” when accessing “Submit Request” from ESC Po

BiswajitD
Tera Contributor

yesterday

Hi all,

In our ESC Pro Portal, when users click the “Submit Request” link from the homepage carousel, the system currently opens the request page with the default filter set to “All”.

We’d like to change this behavior so that it defaults to “Requests” instead.

Has anyone implemented a similar change or can guide how to set a specific default filter when navigating from the homepage carousel link?

Any suggestions or best practices would be appreciated.

Thanks in advance!

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Sanjay191
Tera Sage
Tera Sage

18 hours ago

Hi @BiswajitD 

You need to change this widget, but it’s an out-of-the-box (OOB) widget and high risk; modifying it could create chaos in future releases. Also, you aren’t allowed to change this widget. Why do you want to change it? Because it’s only a filter.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Thank You

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