how to show general case hr services to particular group

Vani14
Tera Contributor

‎08-07-2023 08:14 AM

we have create hr services for general case and we need to show only particular group.
we wrote query business rule but its not working could you please help me to achieve this

 

 

Vani14_0-1691418776464.png

 

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Vani14
Tera Contributor
In response to michaelj_sherid

‎08-10-2023 03:09 AM

@michaelj_sherid It is not working , i have update the code as well.

 

Vani14_0-1691662080605.png

 

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michaelj_sherid
ServiceNow Employee
ServiceNow Employee
In response to Vani14

‎08-10-2023 06:45 AM

@Vani14 maybe it is the values in your encoded Query. Here is the example I coded in my instance and is working as expected. Maybe try using the Value of the HR Service instead of the (Display) name as I did in my testing.

michaelj_sherid_0-1691675011625.png

 

Be sure the Business Rule Condition is met. You may want to include some debug output in your script to see what is happening. 

 

Regards,

Mike

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