How to update interaction creation page?

[Keith Gonzales]

We have a requirement to update the fields visible when creating an interaction from the HR Agent Workspace. Does anyone have any ideas on how to do this?

This is the form OOB:

Thanks so much!

[Max Dore]

Unfortunately the HR Agent Workspace is locked down in that way as far as I know, I even tried it a few weeks ago myself. The HR Agent Workspace is being deprecated so it is recommended to move to the Agent Workspace for HR Case Management which is way more configurable/customizable and that can be done. 

[Keith Gonzales]

Thanks so much Max!