Hi All,
We are trying to modify the HRI Case User Acceptance workflow . Below is an image of the same .
So , When a case is created by an user ,an agent works on it and provides solution on case and moves the case to "Awaiting acceptance" state .
The requester receives an notification with the link which takes them to Poral TO-Do page where they have an option to accept and Reject the solution .
Now in the workflow we have a condition that after 14 days if user does not responds with accept/ reject . We want to move the state to "close complete-No Answer". However , we are not able to achieve this part and the timer activity does not gets cancelled after the user has accepted or rejected the case.
So basically we want to cancel the timer activity( highlighted yellow) after user has accepted/rejected the solution (if condition). Below is the image of workflow and TO-DO page.
Please let me know if any other information is required here.
Please help us with your inputs . Thanks in Advance !.
